Senior Manager, Learning Lead for Solutions Role Based Journey

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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Love helping S olutions professionals thrive in their roles and have the best careers of their lives? Are you a passionate and experienced sales enablement professional? Do you have a solid understanding of learning combined with leading learning designers to build an amazing learning experience? Join the Global Content and Curriculum team as a Solutions Role-Based Journey Product Owner! Our team is responsible for ensuring our Solutions organizations are growing their skills and enabled to perform their job.

Your Impact:
Your role as an experienced Solutions Role-Based Journey Product Owner is responsible for: 1) designing and automating role-based learning journeys (e.g., solutions curriculum), 2) coaching a team of Learning Designers to create quality self-paced and instructor led learning experiences for sales employees, and 3) bringing your expertise to a team of passionate enablers, working with them to build a comprehensive curriculum to up-skill solutions professionals globally.

PRIMARY RESPONSIBILITIES

Role-Based Learning Journey Design, Management and Communications

• Lead design of role-based learning journey for the Solutions role from onboarding to ongoing development and mastery

• Partner with Solutions learners and stakeholders across the globe to align learning needs with business challenges and organizational priorities

• Collaborate with regions/business units as champions of the Solutions Role Based Journey to design, drive adoption and measure success

• Manage an integrated communication plan of personalized touch points by adapting messages for wide-ranging target audiences from learners to Solutions Leadership
  

Enablement Design and Execution

• Lead a team of Learning Experience Designers to build scaled, online, interactive curriculums and courses from needs assessment to prototyping and implementation

• Take a competency first approach to design role based journeys / curriculums

• Partner closely with a learners and stakeholders to co-design, build and manage learning curriculum

• Work with Enablement Delivery Team to pilot and operationalize learning
  

Measurement and Continuous Improvement

• Drive accountability, ownership, and metrics for the learning outcomes and the impact of the learning journey

• Foster a culture of continuous improvement by actively collecting feedback through various methods (e.g., assessments, focus groups, etc.), evaluating learning effectiveness and recommending changes to optimize the learning experience
  

Scrum Framework / Agile Methodology

• Knowledge of Agile methodology and frameworks like Scrum & Kanban

• Serve as a Product Owner painting the vision of what the product/role based learning is and features/courses to get there

• Incorporate stakeholder feedback to create the highest value product/learning increments each sprint

• Partner with the Scrum Master to build the product backlog and ensure it is visible, transparent, and clear to all, and shows what the Scrum Team will work on next

• Work with Scrum Master on refining backlog, sprint planning, daily stand-ups, retrospectives, and demos.

EDUCATION REQUIREMENTS

• A bachelor's degree / master's degree preferred

Required - Professional Experience/Skills

• 2 to 3 years previous Solutions experience; working with and influencing sales and executives

• 3+ years in enablement role or experience with onboarding, coaching or mentoring sales professionals

• Deep knowledge of solution selling with keen understanding of product messaging and positioning

• Mastery of sales skills in the context of discovery, presentations and corporate differentiation

• Adept at learning strategies and designing participant-centered learning to maximize learning outcomes.

• Execute with strong program management skills, including creating and monitoring work-plans, managing against milestones, knowing what to prioritize and why, knowing who to keep informed, why, and how often, and knowing when to escalate.

• Stellar project management skills. Ability to plan, manage and deliver multiple, concurrent, and complex work streams in a matrixed organization with aggressive timelines. Get it done attitude with a strong sense of team and cross-functional finesse

• Ability to connect the dots organizationally, network effortlessly and influence various roles, levels and profiles to drive collaboration and program excellence

• Strong interpersonal and presentation skills that span across various cultures and professional backgrounds

• Knowledge of Agile methodology and frameworks like Scrum & Kanban

Desired - Professional Experience/Skills

• 1 - 2 years of professional experience in sales curriculum design

• Certified ScrumMaster or Certified Scrum Product Owner® is a plus

• Experience with Salesforce products

• Experience working as a Product owner

• Experience applying Agile to non-software teams

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