Salesforce Administrator

1517 days ago

Location
Pittsburgh, PA, USA
Role
Administrator
Contract
Permanent
Salary
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Overview:
TITLE: Salesforce Administrator
REPORTS TO: Salesforce Specialist
STATUS: Salary
SALARY: $50,000 - $60,000
LOCATION: Currently Remote; and then will work from our Pittsburgh, PA office
SCHEDULE: Monday – Friday, 8:00 a.m. – 5:00 p.m.
JOB SUMMARY: The Salesforce Administrator will champion the implementation and ongoing development of Salesforce within our growing company. As the Salesforce Administrator, you will work closely with the training department, management, and sales to optimize utilization of the Salesforce platform. We are seeking a charismatic candidate with excellent technical and communication skills to manage the database and reporting, while providing ongoing training and support to our users. The main objective will be to identify, develop, and deploy creative solutions to complicated business challenges in order to increase the growth and profitability of our organization. The ideal candidate is self-motivated and passionate with the ability to help provide a long-term vision.

Responsibilities:

JOB RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation:

Gather business requirements and translate them into Salesforce changes and enhancements.
Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design or solution.
Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
Train users on system functionality and new features.
Work on maintaining data quality through ongoing data analysis, record maintenance, and other related tasks, and identify and implement process improvements that contribute to improved data quality.
Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
Provide sales support as needed including acting as a subject matter expert.
Continuously improve Salesforce.com skills through professional development.
Adhere to and be compliant with FDCPA, FCRA, FACTA, HIPAA, EFTA, TCPA, as well as all other federal, state and local laws, and company policies and procedures
Abide by all policies as outlined within CBC Companies’ Employee Handbook
Other duties as assigned

Qualifications:

QUALIFICATIONS:

Bachelor’s Degree or equivalent related experience in business or technology.
1-3 years’ experience as a Salesforce Administrator, preferably Salesforce certified
Service cloud and Sales cloud certifications preferred.
Knowledge of Tableau is a plus.
In-depth understanding of the capabilities and constraints of Salesforce.
A friendly, positive and energetic attitude.
Ability to analyze and explain data, adapt to daily challenges, and execute strategies to improve performance.
Excellent problem-solving and analytical skills.
Superior written and verbal communication skills.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

REMOTE WORK REQUIRMENTS:

Stable broadband/high-speed internet connection for teletraining and online learning
- Mobile hotspot not accepted
Experience with teleconferencing
Access to a quiet workspace
- Due to the sensitive nature of the position, a private workspace will be required
Broadband Internet that uses DSL, fiber optics, or cable. Avoid over-the-air or fixed
broadband, which delivers internet over airwaves.
Minimum standards for internet speed, latency, and WiFi include:

Download Speeds

100 mbps or more

Upload Speeds

10 mbps or more

Ping Latency (time for data to travel)

50 ms or less

WiFi Signal

60-70 dBm

WiFi Protocol

802.11ac or 802.11ax

Use a router or modem capable of hosting multiple devices. This is especially true if others
at home are downloading or streaming, too.
Please Note: This position requires a direct connection to the router/modem. This connection allows for a stronger connection and the best possible customer experience

Visit www.speedtest.net and follow the prompts to run a speed test.

PHYSICAL DEMANDS:

While performing the responsibilities of the job, the employee is required to talk and hear and may be required to stand, walk, reach with arms and hands, stoop, kneel or crouch. This position requires the ability to read typewritten text on a computer screen. Employee is required to work at a desktop computer and/or laptop and utilize a desk telephone and may be required to travel throughout the USA by automobile or airplane which may require overnight lodging.

WORK ENVIRONMENT:

While performing the duties of this job, the employee may sit in an office setting and may be exposed to quiet to moderate noise level.

OTHER DUTIES:

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. This job description is subject to change at any time.

BENEFITS:

Factual Data offers comprehensive benefits to eligible employees including: medical, HSA, prescription, vision, dental, life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), PTO and paid holidays - plus employee referral bonuses, and role-based professional development opportunities.

Factual Data is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.