Salesforce Administrator
Location
Los Alamitos, CA, USA
Role
Administrator
Contract
Permanent
Salary
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Job Details
Job Location
DBH - Los Alamitos Corporate Office - Los Alamitos, CA
Position Type
Full-Time
Job Shift
Full-Time
Job Category
Discovery Behavioral Health
The Salesforce Administrator will lead the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including Admissions, Marketing, Outreach and our core program business processes. This role is part technical project manager, part administrator, and part Salesforce analyst. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our CRM platform.
Responsibilities
- Serve as primary system administrator for the Salesforce.com environment with 100+ users
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Complete regular internal system audits and prepare for upgrades
- Manage Salesforce.com data feeds and other integrations
- Coordinate the evaluation, scope, and completion of new development requests.
- Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
- Assist in training of new users, and grow the Salesforce.com skill set across the organization
- Effectively act as the liaison between our users, vendors and the application development teams
- Work independently with members of the user community to define and document development requirements
Skills Required
- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
This is a full-time position at our corporate office.
Qualifications
- Minimum two years of experience as a Salesforce Lightning administrator
- Salesforce.com Admin (ADM201 and ADM211) certified preferred
- Sales Cloud, Service Cloud, and Developer certifications preferred
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- A documented history of successfully driving projects to completion
- A demonstrated ability to understand and articulate complex requirements
- Previous experience working in a SCRUM or agile environment preferred
- Previous experience working in behavioral healthcare preferred
Why Work with Us
At Discovery Behavioral Health, we know the best way to predict the future of healthcare is to create it. As a member of our growing team, you will have a voice in the creation of life-changing programs and treatment centers nationwide. Working collaboratively with the best and the brightest in our industry, you will be part of an innovative team of professionals committed to generating positive and remarkable outcomes for the clients we serve. If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.
Benefits include:
- Competitive compensation
- Full medical, dental, and vision
- Paid sick time, vacation days and paid holidays
- 401k with employer match (Traditional/Roth)
- Life insurance and disability coverage (short-term/long-term)
- Supplemental benefits including FSA, HSA, and Pet Insurance
- Opportunities for additional certifications and education
Get to Know Us
Discovery Behavioral Health is an expanding nationwide network of the finest Mental Health, Substance Use and Eating Disorder treatment centers, whose core philosophy is The Therapeutic Alliance created by evidence-based treatment, compassion and support that saves lives through lasting recovery. With plans for continued growth, upward job mobility makes this an ideal workplace for those who want to build a career in the behavioral health sector. Come grow with us.
Discovery Behavioral Health
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