Salesforce Administrator

1297 days ago

Location
Paris, Ile-de-France, France
Role
Administrator
Contract
Permanent
Salary
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Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. We have been recognized by Gartner as one of the four most innovative ecommerce companies in the world, and have featured in Wired Magazine as one of Europe’s hottest startups.

Contentsquare has 10 main offices across the world ( New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, and Singapore) with 750+ clients globally including Fortune 100 companies like HSBC, Sainsbury’s, Spotify, Asos and Microsoft. We’ve been experiencing tremendous growth as our team has grown from ~300 to 1000+ employees globally, and raised a $500M Series E funding in May 2021.

As our growth accelerates further we are looking to hire 1,500 positions globally in the next 3 years. We are looking for talented people like you to join us and help us continue to innovate and improve online experiences for all. We want the most ambitious, unique and enthusiastic people to join us and help us in this mission. Come join the #CSquad family!

Contentsquare is experiencing exceptional development and international growth. We need to reinforce our Systems and Tools team in charge of Salesforce CRM and process improvement/In this context, we’re looking for a Salesforce Admin/Developer to join the Fields Operations team.

You will support different teams Sales, (Marketing,Customer Success…) and help them work efficiently to achieve business goals. We’re looking for a hands-on expert in Salesforce administration with a strong interest in development. Reporting to the Global Director of Revenue Operations & Programs under the direction of the Head of Sales Operations department, you will take part in an international organisation that values team spirit, ambition and creativity.

You will join an agile and dynamic team in a fast moving, "scale-up" environment to build the customer care experience of the future. Part of the Systems and Revenue process expertise, you will take part in an international organisation that values strong execution, sharing and growing together.

As a Salesforce Administrator:

You will be responsible for the delivery of given SF projects and manage development, admin and Tests throughout the development, testing and support phases
You will serve on a team to support end users with any of their daily issues
You will document and communicate on the overall modifications and improvements brought to the CRM
You are results driven, problem solving oriented and like challenges

What you will do as Salesforce Administrator:

Serve as lead hands-on system administrator for the Salesforce environment with 600+ users
Participate in user support
Manage operational requests, end-users analysis and individual views, and troubleshoot issues
Oversee the mass importation of new Salesforce objects (ie. cases) when necessary (Dataloader management)
Maintain Knowledge product structure and DocumentationMaintain a database for integrity and accuracy including cleaning and duplicate record management
Be a functional expert of Salesforce, working with different teams e.g. Sales, and Customer Success
Administrate our Salesforce CRM Participate in developing new features and automation
Maintain the full business funnel and technical from Lead to Close deal and integration of our tool set (Marketing automation platform: Hubspot, Salesloft,Zendesk,etc)
Work on key projects (CPQ coming in 2022)
Optimise our CRM configuration and usage, its interactions with integrated apps
Continuous improvement & maintenance of the tool according to business needs

What you need to succeed:

You speak English fluently and French
Bachelor's degree in Computer Science, Engineering, Business or closely related field or equivalent experience
You have demonstrated experience in Salesforce administration, doing implementation (AppExchange, Zappier or other Integration tool), configuration, customisation, reporting and troubleshooting production issues
You are always thinking of new solutions or ideas for the future, we are a team where new ideas are always welcome.
You master advanced Salesforce features: basics admin including Process Builders, Flows, Triggers
You have either a Salesforce administrator or related certificate, or experience commensurate with a high level of Salesforce understanding and expertise.
Basic skills in development is a plus (HTML, SF Apex code notions, Visualforce pages to maintain)
Strong reporting background and utilising reporting tools
You’re able to adapt your speech to non-technical people (you’ll support to write functional specifications)
You have experience working in a global team and understand the intricacies of communication across territories.
You like digging into new and existing Salesforce features and are really fond of the tool
Proactive and committed, you’re also a hands-on person who’s not afraid of doing the job by yourself to keep improving
You are a team player, passionate, open minded with a touch of humor

Why Should You Apply to Contentsquare?

✅ Our mission is focused on empowering everyone to create better experiences for all in the digital world.

✅ We invest in our employees through career development & opportunities, social events, philanthropic activities, and competitive benefits.

✅ You get to collaborate with and learn from smart and creative people around the globe.

✅ We are in this together #TeamSpirit.

To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues.
Generous paid time-off policy (every location is different)
Immediate eligibility for birthing and non-birthing parental leave
Wellbeing allowance
Home Office Allowance

- We offer many benefits in various countries - ask your recruiter for more information!

Fun office culture with a big opportunity to make an impact on our growing global team, culture, including a Culture Crew for every country to organize regular outings such as game nights, movie nights, and happy hours

#Uniqueness is embedded in our DNA as one of our core values, and we welcome everyone to apply to our positions.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data are used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.