Salesforce Administrator

Description:

M.S. Rau is looking for a Salesforce Administrator is responsible for managing and maintaining the organization's Salesforce instance to ensure its optimal functionality and utilization. This role involves collaborating with various departments to understand their needs, configuring the platform, maintaining data integrity, training users, and supporting the organization's overall sales, marketing, and customer service operations. As part of the IT team, this role will also be responsible for providing assistance for help desk inquiries as necessary.

Who We Are:

Located in the French Quarter for more than a century, M.S. Rau is an internationally recognized leader in rare and important antiques, fine art and jewelry. Our philosophy of ultimate client satisfaction has guided us for over a century, solidifying our commitment to building life-long relationships of trust with each client. Working here means you work for the best of the best while surrounded by some of the world's most fascinating and beautiful treasures.

Who You Are:

You have a strong work ethic, a desire to learn and positive attitude. The expertise you will bring include:

• Consult stakeholders across the entire organization to identify business and technology needs for our CRM and to optimize its use.
• Ensure data integrity, smooth delivery, and operation of IT services by monitoring systems performance.
• Create processes and standards for selection, implementation, and support of systems.
• Provide direction, guidance, and training to all staff when necessary.

Salesforce Administrator:

• Configuration: Customize Salesforce for organizational fit.
• User Support: Assist and guide users effectively.
• Data Integrity: Ensure clean and accurate data.
• Security: Manage user access and protect data.
• Reporting: Create insights via reports and dashboards.
• Maintenance: Keep system up-to-date and functional.
• Automation: Streamline processes with automation.

Help Desk Support:

• Issue Resolution: Solve user problems and technical issues.
• Inquiries: Address user queries and offer help.
• Basic Troubleshooting: Diagnose initial tech problems and implement resolution.
• User Guidance: Assist users in navigating tools.
• Communication: Provide clear, helpful responses.
• Documentation: Maintain inquiry records and solutions.

Requirements:

Other skills you will bring to M.S. Rau:

• Bachelor’s degree in IT or related field or equivalent experience.
• Salesforce Administrator certification is preferred. Trailhead also considered.
• Proficiency in Salesforce administration, configuration, and customization.
• Experience leading complex, major changes, and initiatives; demonstrated skills in change management on an organizational and interpersonal level.
• Exceptional understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems.

Knowledge/Skills

• Excellent technical competencies, project management skills, and leadership abilities.
• Excellent strategic thinking abilities with a problem-solving aptitude.
• Solid understanding of broad technology trends and the ability to align innovation with business goals.
• Strong verbal and written communication skills with ability to convey technical topics in easy-to-understand business terms and work collaboratively with cross-functional teams and external partners.
• Ability to identify new opportunities, drive clarity, create focus, and make tough decisions in complex and dynamic contexts.
• Ability to track and identify new technologies to solve complex business issues.
• A strong focus on sales and aligning technology with helping to drive revenue in the organization, along with an understanding of the importance of reducing friction in the sales process.

What We Offer:

Compensation and Hours

This is a full-time salary position with an annual compensation range of $85,000 to $105,000 plus the potential to earn quarterly and annual bonuses. Typical workweek is Monday to Friday with rotating Saturdays as needed.

Benefits

M.S. Rau offers a comprehensive and flexible benefits package that fits you and your family's needs. Benefits are focused on the health and wellness, financial well-being, and work-life balance of our employees. We offer:

• Paid Time Off and Holidays
• Medical, Dental and Vision
• Life Insurance
• Short- and Long-Term Disability
• Critical Illness, Cancer, Accident and Hospital Indemnity Insurance
• Flexible and Commuter Spending Accounts
• Lifestyle Spending Account
• Employee Assistance Program
• Wellness Program
• 401k with match
• On-site gym

Other Duties

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. The omission of specific statements or duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

EEO Statement

M S Rau provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, age (40 or older), national origin, marital status, handicap or disability (including pregnancy), perception of history of handicap or disability, ancestry, protected veteran status, sexual orientation, gender identity or expression, genetics, or any other characteristic protected by federal, state or local laws.. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. EEO is the Law links in English and Spanish.