Salesforce Administrator
Location
Bethesda, MD, USA
Role
Administrator
Contract
Permanent
Salary
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Overview:
At Fidelis Cybersecurity, Inc. our mission is to protect the world’s most sensitive data by equipping organizations to detect, investigate and stop advanced cyber-attacks.
Attackers are relentless and clever. They hide their exploits deep inside networks, email and endpoints. Fidelis digs as deep as attackers hide. With Fidelis, customers will know when they are being attacked, and they can retrace attackers’ steps and freeze them in their tracks.
We don’t just read the headlines at Fidelis. We live them. Our elite team of incident responders is in the trenches every day assisting customers to manage their way through critical security incidents of all kinds. This seat on the front lines gives us a unique view to see what works and what doesn’t when it comes to keeping attackers at bay.
Take a seat with our preeminent team and be a part of our mission to give our customers the power to combat today’s sophisticated advanced threats with a robust, comprehensive portfolio of products, services, and expertise.Responsibilities:Are you always thinking about ways to improve processes? Can you build a Salesforce.com workflow in your sleep? Want to create an even brighter future for an award-winning company?
Join our Sales Operations team as a Salesforce Solutions Administrator! We need a smart problem solver who is passionate about Salesforce and thinks outside of the box to enhance our Salesforce implementation. By developing a key pillar of our Sales, Enterprise, Service, and Marketing groups, you'll have a unique opportunity to directly contribute to our company growth, gain exposure cross-functionally, and further hone your expertise.
What you'll do:
At Fidelis Cybersecurity, Inc. our mission is to protect the world’s most sensitive data by equipping organizations to detect, investigate and stop advanced cyber-attacks.
Attackers are relentless and clever. They hide their exploits deep inside networks, email and endpoints. Fidelis digs as deep as attackers hide. With Fidelis, customers will know when they are being attacked, and they can retrace attackers’ steps and freeze them in their tracks.
We don’t just read the headlines at Fidelis. We live them. Our elite team of incident responders is in the trenches every day assisting customers to manage their way through critical security incidents of all kinds. This seat on the front lines gives us a unique view to see what works and what doesn’t when it comes to keeping attackers at bay.
Take a seat with our preeminent team and be a part of our mission to give our customers the power to combat today’s sophisticated advanced threats with a robust, comprehensive portfolio of products, services, and expertise.Responsibilities:Are you always thinking about ways to improve processes? Can you build a Salesforce.com workflow in your sleep? Want to create an even brighter future for an award-winning company?
Join our Sales Operations team as a Salesforce Solutions Administrator! We need a smart problem solver who is passionate about Salesforce and thinks outside of the box to enhance our Salesforce implementation. By developing a key pillar of our Sales, Enterprise, Service, and Marketing groups, you'll have a unique opportunity to directly contribute to our company growth, gain exposure cross-functionally, and further hone your expertise.
What you'll do:
Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards- Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights
- Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules, etc.
- Maintain overall system configuration
- Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
- Manage operational requests and troubleshoot issues- will work with diverse user groups
- Manage instance to ensure data integrity
- Maintain system metrics to track trends in usage and data integrity
- Work with business stakeholders to prioritize change requests and gather requirements
- User profile, role and permission sets management
- Configuration and customization
- Report and dashboard development
- Data management
- Overall support for functional user needs
- Requirements AnalysisQualifications:
- Strong understanding of the Salesforce Lightning platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Able to utilize Salesforce automation tools to build out complex business processes
- Effective decision-making and critical thinking skills for problem identification and solution recommendations
- Ability to be flexible, set priorities and meet deadlines in a changing environment for self and team
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
- A proven understanding of setting up users, profiles and roles, and configuring reports and dashboards in the Salesforce platform.
- Experience with click development in the Salesforce platform including but not limited to custom fields, page layouts, process builder workflows.
- Experience with installing and configuring AppExchange applications.
- Experience with developing Flows.
- Familiarity with/ or managing agile development methodology for implementation projects
- Experience working with and supporting Sales Teams
The ideal candidate will hold a Bachelor’s degree and has 2+ years of Salesforce Administration experience with one or more Salesforce Certifications.
Diversity is important to us:
At the heart of our company is a diverse group of employees who rely on their intimate knowledge of customer requirements and a unique blend of skill and innovation to develop and deliver the best possible products and services. Fidelis encourages the inclusion of all people and a work environment free from discrimination.
We are dedicated to the principles of equal employment and advancement of people based on their individual qualifications, skills and abilities. This commitment is supported by policies and procedures that foster a nondiscriminatory workplace. Guided by a rigorous code of ethics that is applied with integrity, these fundamental characteristics are reflected throughout our organization and are key components of the strength we deliver to our customers.
Fidelis Cybersecurity
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