Salesforce Administrator

1648 days ago

Location
Toronto, ON, Canada
Role
Administrator
Contract
Permanent
Salary
--

Job Category:

Information Technology

Opportunity Awaits at Altus Group!

The Salesforce Administrator will work as part of the Altus Group Salesforce team in Toronto. You will be dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs.

We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs to administer and enhance the system accordingly. You will serve as the senior technical lead and the doer to make the project a success.

Additionally, you will work with Business Services to ensure we follow all standards.

Key Responsibilities:

Proactively seek out and identify needed system changes.
Proactively gather feedback from users.
Manage system changes without interruption to the user.
Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
Gather requirements from end users.
Manage the change control process and “Change Management” Committee if appropriate.
Manage all processes that impact / relate to Salesforce.com.
Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
Assist in defining workflows, functions and configurations within the Salesforce.com environment.
Create new reporting capabilities and respond to ad hoc reporting requests as needed.
Provide support functions as needed.
Provide sales and financial data to company executives.
Maintain System, Security and Integrity.
Map salesforce.com hierarchy and territories in response to personnel changes.
Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
Grant/ remove and maintain user licenses.
Maintain security including sharing rules and security levels.
Assist Design, Create and maintain user roles, profiles and hierarchies.
Monitor application storage usage and archive data as needed.
Assist with User Training, Adoption and Satisfaction.
Create and administer training to existing or new users/groups.
Provide one to one training to end users on an on-going basis.
Expand use of Salesforce.com – attend planning meetings, assist with determining if/how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads.
Communicate regularly with user base regarding new features, enhancements and changes to the system.
Monitor usage and mentor users/groups needing assistance.
Continually seek ways to further enhance the end-user experience.
Process Creation, Documentation and Maintenance
Document company processes and workflows.
Develop process documentation and field maps.
Data Quality, Migration and Maintenance
Assist with migration from older systems/processes into Salesforce.com.
Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
Import data as appropriate.
Monitor and manage exception logs for back end system integration with SFDC.
Assist to define / create reports and dashboards as required.
Export Data from the legacy CRM and map correctly and Import to the XBU CRM.

Key Requirements:

2+ years of Salesforce administration experience
In-depth knowledge of the standard capabilities of SFDC and have successfully helped in the rollout and support of a large Salesforce organization.
Data integration know how.
Understanding of the Salesforce ERD.
Knowledge of Salesforce CPQ is an asset.

#ALTUS2021

Come realize your potential at Altus Group!

Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us at [email protected] or 416-641-9500.