Salesforce Platform Manager (Travel Distribution Unit)
Location
Madrid, Madrid, Spain
Role
Project Manager
Contract
Permanent
Salary
n/a
.
Summary of the role
Within the Digital Business Solution division, you'll be part of the Digital Customer Engagement department which provides best-in class solutions to the Marketing, Sales and Customer Service units of all Amadeus entities.
In a context with multiple Salesforce instances and increasing demands around digitalization of services, you'll be the responsible of the Salesforce platform provided to the Travel Distribution unit, and manage a dynamic team of passionate professionals with a challenging roadmap, a rich portfolio of products and great opportunities to grow in Salesforce Ecosystem.
You and your team have the duty of developing & delivering Salesforce solutions that support Amadeus evolution, applying development best practices & following Amadeus policies.
In this role you’ll
- Be responsible for overseeing the day-to-day activities of your Salesforce team composed of Business admins, Salesforce Developers and Salesforce Release managers
- Advise internal customers on potential solutions based on their business requirements, the objective being to offer a solution meeting the internal customer’s requirements while keeping the processes and tools as standard and integrated as possible
- Collaborate in the process definition and best practice approach. Analyze the detailed impact on existing processes and on the usage of existing tools supporting these processes
- Maintain regular meeting touchpoint with the business representatives, and build a relation of trust and collaboration, promoting the Digital Customer Engagement values
- Validate technical requirement with the Internal Business Solution Architect/Developer and support development team during the implementation
- Understand relationship between different business processes and impacts that a change may have across the system
- Establish regular release schedule, following appropriate development, test, and deployment standards
- Liaise with global stakeholders and appropriate leadership to adopt new functionality as needed; advocate for the CRM team and department
- Follow up and monitor the overall construction of the solution. Deliver on-time and on budget the agreed solution
- Ensure the execution of end to end functional/non-regression/performance tests. Coordinate user acceptance tests
- Co-ordinate with other Business partner potential impacts of the solution to minimize it. Inform and communicate periodically to the Business partner the solutions delivered
- Focus on agility all along the development cycle (functional requirements/specifications, technical specifications, coding, unit tests, functional tests, user acceptance tests)
- Perform the application support (customer/production) when requests are received from second level support
Manage a team
- Lead the solution team, monitor and control the completion of the team project using Project Management methodology
- Ensure regular team members performance review, with clear objectives and measurement criteria
- Build and plan career development plan for your team members
- Prepare/update department resource sizing/budget on a regular basis and provide visibility on planned activities
- Act as Service Manager, being responsible of the end-to-end solutions portfolio in scope
- Manage, coordinate and supervise the daily activities of solution team, including both internal and external resources, applying agile methodology
- Helping to cultivate a reputation of credibility across internal teams, ensuring quality data output, and providing training and coaching for the team
- Responsible for problem resolution, risk management and project success
About the ideal candidate
Holds a Bachelor’s degree in computer science, engineering, information technology, or related field- Demonstrates 8+ years of Information Technologies experience supporting and maintaining Salesforce.com CRM applications i.e. SalesCloud with experience working across the full Salesforce project lifecycle (analysis, desing, testing and implementation)
- Possesses 5+ years of experience in a people/team management role
- Is proficient in English (written and oral)
- Has experience overseeing/working with Global teams, including onshore and offshore
- Demonstrates exceptional interpersonal and communication skills, team work, flexibility, multitasking abilities, and a strong attention-to-detail in a fast-paced environment
- Additional specific (Account Management, Software Development, Operations Support) skills is a plus
What we can offer
- Be part of a multicultural team of + 16,000 professionals
- Work at one of the world's top 10 software companies
- Opportunity to learn, growth and manage complex projects
Are you the one we’re looking for? Apply now!
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorization.
Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.
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