Director, Regional Services Leader, Salesforce Industries
Location
Paris, A8, FR
Role
Consultant
Contract
Permanent
Salary
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Job CategoryCustomer Success Group
Job Details
The Director, Regional Services Leader is responsible for providing strategic leadership, ensuring overall customer satisfaction, managing a team of services professionals, and ensuring overall quality across a portfolio of professional services clients. They are innovative and passionate drivers of highly efficient resource management and operational processes. They serve as the bridge/translator between the sales, delivery, and regional teams to ensure that requirements and dependencies are well understood. They also contribute to the business development process by participating in sales calls, assisting/leading proposal development efforts, and delivering client presentations. They supervise current state operations in a fast-moving environment, and identify, prioritize, and implement process improvements within their region. They have strong consulting experience and a deep understanding of our Services deliverables. They strive to better understand and improve backend processes to help our Services teams thrive. They may also directly manage a team of Services consultants.
The Director, Regional Services Leader partners with Communities, Enablement, and Employee Success to lead people management initiatives, and works across several business areas - including Project Delivery, Delivery Leads, Regional Operations Managers, Product, and Practice teams - to ensure customer and Services success. They are strong mentors who lead by example and embody the Salesforce values.
Responsibilities:
The Director, Regional Services Leader partners with Communities, Enablement, and Employee Success to lead people management initiatives, and works across several business areas - including Project Delivery, Delivery Leads, Regional Operations Managers, Product, and Practice teams - to ensure customer and Services success. They are strong mentors who lead by example and embody the Salesforce values.
Responsibilities:
- Help clients and employees consistently meet/exceed goals and metrics
- Deliver high client satisfaction (CSAT)
- Positively impact client renewals (when applicable)
- Generate positive feedback from internal teams and leadership
- Show continued professional growth and development
Preferred Qualifications and Skills:
- 12+ years of relevant experience, including enterprise consulting experience, in a matrixed environment in positions of increasing responsibility. “Big 5” experience preferred.
- Several years of experience building and leading a large delivery team
- Extensive knowledge of product planning and execution
- Strong communication skills; adept at navigating/mediating conflict and fostering healthy dialogue
- Strong interpersonal skills; nurtures effective working relationships with others across multiple functions and levels
- Exceptional analytical skills; experience overseeing and managing business metrics, productivity, and outcomes
- Ability to travel; up to 50%
Leadership Qualities:
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning; approaches each interaction with an open mind; great listener and hands-on
- LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships and managing personnel
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains areas of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
- TEAM PLAYER: Proficient at collaboration and working with members of a multi-functional team
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
- TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
- ADAPTABLE: Excels in high levels of uncertainty and change
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