Salesforce Administrator

1037 days ago

  • Location

    null, Remote, US

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    n/a

Â:As the leader in pharmaceutical track & trace serialization software, capturing approximately 60 to 70 percent of the global market – Tracelink continues to innovate and develop bold solutions to complex problems keeping medicines and medical products from the patients and hospitals who need them. In a global market rife with counterfeit drugs, shortages, recalls and distribution gridlocks Tracelink’s team has responded with creation of The Opus Digital Network Platform. The mission of Opus is to create an ecosystem of customers and partners to build digital networks through our multi-enterprise applications. Seamlessly linking companies, people, processes, and systems to create an effortlessly intelligent and agile supply chain - saving time, resources, and effort in an industry where lives depend on it. Our team of talented professionals continue to bring to life this next stage in TraceLink’s mission of creating a network for the greater good. Are you ready to join?
OVERVIEW:
The Salesforce Administrator is responsible for a full range of activities which improve the productivity and operational effectiveness of TraceLink’s sales organization. The primary responsibility of the role focuses on the overall administration of SalesForce.com (SFDC) and other sales tools such as Outreach, ZoomInfo, etc. This includes but is not limited to daily SFDC support, such as managing user roles/profiles, system configuration and maintenance, managing new releases, and overseeing change control and best practices. This position will play a significant role in both operational support and managing relationships with all other internal departments and will serve as a ‘go to’ person for all internal Salesforce users.Â:
RESPONSIBILITIES:
  • Act as SFDC administrator working alongside the current SFDC administrator and Director, Sales Operations to maintain and optimize SFDC including streamlining of processes, documentation and ongoing training.
  • Responsible for the overall configuration, design, functionality and end-user support of the Salesforce.com platform.
  • Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, custom workflows, installed packages, etc., within Salesforce.com.
  • Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
  • Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
  • Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality. Translate and deliver approved solutions into actionable deliverables, ensuring high levels of quality, accuracy and process consistency.
  • Manage data imports and database cleanup.
  • Manage the integration of applications connected to Salesforce.com, including but not limited to Marketo, NetSuite, Outreach, LinkedIn Sales Navigator, ZoomInfo etc.
  • Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.
  • Develop and implement training for end-users. Create and maintain all training materials and guides for processes related to Salesforce.com.
  • Manage the Salesforce release cycle (i.e. implementing new functionality, decommissioning functionality, etc.
  • Manage system health checks (e.g. system capacity, data storage, etc.).Â:
QUALIFICATIONS:
  • 2+ years Salesforce administrator or related experience, in a high-tech/SaaS high-growth environment.
  • Able to work independently and lead projects of moderate complexity.
  • Outstanding listening, analytical, organizational and time management skills. Ability to dig into data, surface actionable insights and demonstrates sound judgement and decision-making skills. Salesforce Certifications highly desirable.
  • Prior experience supporting a user base of at least 50 users.
  • Experience with AppExchange and other third-party solutions such as Marketo, Netsuite, ZoomInfo, Adobe Sign, Outreach, etc. is a big plus.
  • Salesforce.com Lightening experience required.
  • Familiarity with relational databases and related concepts.
  • Proficient in successfully implementing new technologies.
  • Team player, ability to work cross-functionally, self-driven, motivated, and able to work in an extremely fast-paced environment under pressure.
  • Able to drive a project from conception to completion, not just execute on an existing plan.
  • Bachelor's Degree highly preferred

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