Briefing Strategist – Central Europe Salesforce Innovation Center - Munich

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We are seeking a passionate, energetic professional as Briefing Strategist in the Central Europe Salesforce Innovation Center (SIC) in Munich. The SIC is where we win the hearts and minds of executives, proving Salesforce is the obvious partner to help co-create their vision and guide them to achieve business success. The SIC is a groundbreaking asset used to influence the company's most strategic opportunities. We deliver executive experiences that enable us to better understand our customers and map them to inspiring outcomes.

The role of the Briefing Strategist is to orchestrate the end-to-end strategy for customer briefings taking place in the Center. This individual will serve as the customer's advocate when collaborating closely between internal stakeholders to ensure briefings are tailored to meet their outstanding needs, encouraging their integrated journey with Salesforce. It involves strong collaboration with account teams to build tailored agendas/stories that accomplish both Salesforce & the customer’s objectives and select appropriate speakers to ensure the Sales & Customer goals are achieved. It is also a customer-facing role in delivering generic and interactive demonstrations to Customers.

In addition, the Briefing Strategist is connected to the Sales Leaderships Teams to participate to the overall promotion of the SIC activities by sharing the greatness and the business impact of what we do and well as evangelizing the whole ecosystem on the SIC model. The Strategist has positive relationships with the other European SICs as well as the SICs in America, Sydney and Tokyo.

The successful candidate will possess a combination of customer marketing, business acumen and demonstrated success in planning, marketing and carrying out executive briefings in a corporate environment. This position requires strong analytical, prioritization and organizational skills from someone who can effectively collaborate and build the bridge across different departments, personalities , and priorities.

Responsibilities:

• Own and lead the success of high-quality briefings involving key customers & prospects
• Work closely with the SIC Coordinators in charge of crafting the experience for all briefings
• Serve as primary contact and consultant to sales teams; provide total guidance and accurately lead priorities/expectations at every stage of briefing lifecycle
• For each Briefing, the Briefing Strategist will:
  • work closely with Account Teams to gain an understanding of Customer and Sales objectives
  • design an agenda that aligns and advances the goals for both the customer and Salesforce while ensuring all topics and content are relevant, compelling and inspiring
  • identify, secure and prep the appropriate mix of product experts and executives to lead interactive and productive discussions
  • lead dry-runs with speakers to ensure smooth and impactful delivery
• Partner with Subject Matter Experts on positioning products in a manner conducive to a briefing environment
• Serve as an effective business partner and provide consistent and clear communication to Workplace Services & Events Teams
• Build strong and positive relationships with Sales, Marketing stakeholders and Subject Matter Experts involved in the briefings.
• Promote and evangelize the SIC brand & value proposition
• Contribute to SIC projects

Required Skills/Experience:

• 3+ years of Corporate experience in Marketing/Sales including 1+ years of experience in managing customer meetings/events
• Team spirit - experience as part of a team, sharing information and supporting team members when needed
• Business and impact-oriented - driving maximum business impact demonstrating the value of the SIC
• Functional project management experience – a track record of driving simultaneous projects and multiple initiatives from concept to completion
• High energy – works well under pressure, meets tight deadlines, and regularly exceeds expectations
• Superior customer service attitude – passion for delivering the best customer experience possible
• Keen understanding of Salesforce – knowledge of corporate strategy, technology stack, and sales processes
• Exceptional communicator – clear, effective, and concise written and oral skills to all levels of the business including Executives
• Solution-orientated – complex problem solver adaptable to change and shifting priorities with professionalism
• Multi-tasking - Ability to adjust to changing priorities and handle multiple tasks/projects at once
• Agile - comfortable bending between the strategic and tactical and ability to adjust to changing priorities
• Education – Bachelor’s degree required
• Customer First - background in delivering customer success (whatever format)
• Collaboration - diplomatic skills with the ability to create and nurture relationships across multiple teams
• Technology - Interested in Salesforce technical environments and in delivering generic demonstrations to customers as part of the briefing agenda
• General computer skills - Gmail, Gcal, Microsoft Office suite and Salesforce org.
• Proficient English required
  

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