Salesforce & ERP Administrator

About the Role:

We are excited to welcome an enthusiastic, charismatic, and passionate Salesforce & ERP Administrator to our team at GLBC. As we implement and set up Salesforce for our sales, customer service, and marketing departments, you will play a crucial role in supporting user inquiries for Salesforce, ERP, and other platforms. This dynamic position offers the opportunity to troubleshoot issues, escalate tickets to vendors, developers, or the implementation team, and collaborate on innovative solutions.

Compensation:

The typical compensation range for this position is $55,000-70,000/ year.

Who We Are:

Established in 1982, Great Little Box Company is a family-owned and operated leading manufacturer of Labels, Corrugated Boxes & Displays, Folding Cartons, Digital Print & Packaging, Protective Packaging, and the distribution of Shipping Supplies.

We take pride in our initiatives to make safety a priority. We demonstrate this with our structured in-house training, providing personal protective equipment and our innovative and supportive culture.

At Great Little Box Company, we aim to create a workplace of belonging in which individual differences are recognized, appreciated, and respected. We strive to build and grow our team that fosters variety in backgrounds, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

Responsibilities:

• Support user inquiries for Salesforce, ERP, and other platforms.
• Provide first-level support and troubleshooting for users.
• Escalate tickets to vendors, developers, or the implementation team as necessary.
• Assist in the implementation and integration of Salesforce with other systems.
• Conduct training sessions and create user documentation.
• Collaborate with cross-functional teams to ensure seamless operations.
• Maintain and update system configurations and user permissions.
• Monitor system performance and provide recommendations for improvements.

Qualifications and Skills:

• College degree or equivalent is required.
• Minimum 3 years experience in Salesforce administration and ERP systems.
• Salesforce certification or equivalent is an asset.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Experience with data analysis and reporting tools.

GLBC is fully committed to two things – our employees and our customers. We offer employee-based recognition and reward programs including profit sharing, continuous improvement incentives, and company-wide performance goals. We emphasize teamwork but value individual contributions to the team. Come join our winning team. We’re passionate, energetic, and committed to provide excellence in packaging solutions.

If you are someone who values customers and a truly Great place to work – apply now!

We wish to thank all applicants for their interest, however, only those under consideration will be contacted.