Salesforce Administrator

1613 days ago

Location
London, England, UK
Role
Administrator
Contract
Permanent
Salary
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At British Land we manage, develop and finance a portfolio of high quality properties. We are a FTSE100 company structured as a Real Estate Investment Trust. Places People Prefer is at the heart of what we do, we create outstanding places that make a positive difference to people’s everyday lives. We are proud of the scale of our portfolio: Nearly 100,000 people live or work in our properties. They are visited around 350 million times each year and over 1,000 different organisations have chosen of our properties as their home. We have £18.2bn assets under management of which we own £13.7bn; our portfolio includes UK retail, Central London offices and prime residential. We have a small head office of around 250 people and outsource many aspects of our business; the size of our team encourages increased responsibility and entrepreneurialism.

Role Description

Role Title Salesforce Administrator

Location York House

Division Technology

Reporting to Head of Business & Digital Applications

At British Land, Places People Prefer is at the heart of everything we do. We are inspired by how places can affect people’s lives, whether they live, work, shop or are part of the wider community. As part of our £18.2bn assets under management, our portfolio includes UK-wide Retail multi-let Centres, Central London campuses and prime residential developments.

We design, build and manage places that reflect the way people want to live, work and shop today and into the future. Nearly 100,000 people live or work in our properties, they’re visited around 350 million times each year and over 1,000 different organisations have chosen our places as their home. Our places will shape the lives of millions of people across the UK for years to come.

We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow.

Our Places and People have a commitment to treat everyone equally, irrespective of your age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, religious or other philosophical belief, disability, gender identity, gender reassignment, marital or civil partner status, or pregnancy or maternity. If you want to feel listened to and understood in an environment where your opinions count and your ideas are encouraged, you’ve come to the right place!

The Role

The Salesforce Administrator will assist in the management, daily administration and support activities for Salesforce and include a balance of both BAU activities and project work based on business need. The role will also be required to support any upgrade activities along with small changes and incidents.

Key Responsibilities

System maintenance and data quality enforcement across Pardot, Sales, Service and Community Clouds.
Configuration and maintenance of existing 3rd party apps DocuSign, Asperato, SagePay, GoCardless, SMSMagic.
Liaison point with the business in the identification, escalation and fixing of incidents.
Training for new joiners and ad hoc training (or train the trainer to Super Users) for new features.
Reviewing and testing three annual Salesforce releases and communicating changes to end users.
Ongoing engagement with Salesforce Super Users to enforce best practice usage.
Working with business stakeholders to understand their processes and identifying where we can add features to make their work more efficient.
Interfacing into business stakeholders throughout the project lifecycle, including guiding stakeholders through their role in providing robust requirements, testing, approving and adopting enhancements.
Owning programme of enhancements, including prioritising, communicating and driving through planned scope to completion.
Developing and maintaining reports and dashboards that will aid business effectiveness.
Conducting data quality reviews and drive data improvement programme.
Communicating to the organisation about enhancements, their timing and associated business impact.
Ensuring best practice system design principles.

Required Skills

Position Requirements:

Exceptional written and oral communication skills
Strong problem solving and troubleshooting skills required: Ability to identify and analyze network quality and operational processes and then drive corrective / preventative action plans.
Highly self-motivated and directed with excellent interpersonal skills
Strong documentation skills
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Sharp attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment

Required Skills

Good knowledge of all aspects of Salesforce configuration & functionality
ADM 201, Sales Cloud/Service Cloud/Community Cloud Certificates

You should have a strong interest in Salesforce and desire to learn and achieve new certifications

Good Salesforce platform knowledge, ideally with experience of Pardot Marketing Automation

Expected Behaviours

British Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture.

Bring your whole self

Confident, pro-active, hardworking and highly professional individual
Treats everyone equally

Listen & Understand

Seeks out, accepts and acts on feedback
Awareness of and ability to maintain confidentiality

Smarter together

Good team player, with positive attitude and eagerness to get involved
Self-starter who uses own initiative
Flexibility - able to deal with different levels of workload, remaining calm under pressure

Build for the future

Willing to learn new skills and tools
Works to a high standard and always strives to improve

Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.