Salesforce Business Analyst

As a Salesforce Business Analyst with 3-5 years of experience, you will serve as a critical link between our business operations and technical teams, ensuring seamless alignment between our Salesforce platform and our business objectives. Your deep understanding of Salesforce functionality and your analytical prowess will be essential in driving process improvements, gathering requirements, and implementing effective solutions to optimize our CRM processes.

Responsibilities:

• Collaborate with business stakeholders to elicit, document, and prioritize business requirements, ensuring a clear understanding of needs and objectives.
• Conduct thorough analysis of current business processes and identify opportunities for optimization and automation within the Salesforce environment.

• Translate business requirements into detailed technical specifications, including process flows, use cases, and data models.
• Work closely with technical teams to design and recommend tailored Salesforce solutions that align with business needs while adhering to best practices.

• Leverage your expertise in Salesforce configuration and customization to implement solutions that enhance user experience and streamline business processes.
• Customize Salesforce objects, fields, workflows, process builder, and other components to meet business requirements.

• Provide training and user support to ensure effective adoption of Salesforce solutions.
• Create comprehensive user documentation and conduct training sessions for end-users to maximize the value of Salesforce.

• Collaborate with data teams to ensure data integrity, cleanliness, and accuracy within the Salesforce platform.
• Define and enforce data governance policies to maintain high data quality standards.

• Lead or contribute to project initiatives by defining project scope, milestones, and deliverables.
• Monitor project progress, communicate updates, and ensure timely delivery of solutions.

• Stay current with Salesforce trends, updates, and best practices to suggest and implement continuous improvements.
• Proactively identify opportunities to leverage new Salesforce features and functionalities to enhance business processes.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Minimum of 3 years of proven experience as a Salesforce Business Analyst or advanced Salesforce Administrator.
• Salesforce certification(s), such as Salesforce Certified Administrator or Salesforce Certified Business Analyst, is a strong plus.
• Proficient in Salesforce configuration, customization, and automation tools.
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Experience with Agile/Scrum methodologies is desirable.
• Ability to work independently and manage multiple tasks in a fast-paced environment.