Salesforce Administrator

1622 days ago

Location: Farnborough

Reporting to: Sales Platform Manager

Role summary

This role is responsible for:

Successful implementation of maintenance work on the SFDC and related platforms.
Maintaining a high degree of resilience and availability in areas under the control of the administrator.
Successful implementation of new features, as identified by the platform manager that meet previously agreed budgets.
Feedback to the user community on issues and items that have been raised, based on prior agreement with the platform manager.
Keeping abreast of new features on the SFDC platform and communicating these to the platform manager, to assist with scoping future changes.
Deliver effective Salesforce and other sales technology solutions.

Full-cycle Salesforce Administration:
- Design and build solutions, document, and train team members
- Determine business, functional and technicalrequirements
- Perform configuration and customization of the Salesforce.com platform
- Effectively use sandbox environments
- Create training and documentation
- Communicate system changes to the users inadvance so they understand the change and how to use it
Integrate and manage 3rd party applications within the Salesforce platform, such as:
- Marketing automation platforms
- Sales engagement platforms
- Data management platforms

Keyactivities:

Implement the creation and maintenance of fields, views reports, dashboards, campaigns and all other tooling objects and functions.
Attend team meetings where appropriate, to collect feedback on SFDC changes.
Develop working and efficient technical solutions based on requirements created by the platform manager.
Assessing and managing risks on a daily basis and knowing when to make a decision and when to seek further clarification.
Monitor and make recommendations to improve data quality and integrity, acting on those recommendations where necessary.
Day to day general administration tasks, such as account unlocking, MFA issues, helping users fine tune reports and general system usage troubleshooting.
General weekly admin tasks, including snapshot creation, de-duplication tasks, examination of any error and debug logs.
General monthly admin tasks, including field utilisation reports, sandbox refresh and backups, implementation of high priority patch-installs from SFDC.

Knowledge,Skills and Abilities

Significant experience in maintenance, integration and management of salesforce platforms is essential, as is certification as a Salesforce Administrator (or equivalent experience) is essential.
Experience in salesforce integrations with 3rd party systems (forexample Salesloft, Pardot etc.)
The role requires a keen eye for detail and analytical skills, and must be able to manage many moving parts and details at once.
Ability to see the big picture while managing several small projects and the ability to prioritize, and coordinate multiple projects and competing work demands.
Ability to work independently and be self-motivated.
Excellent verbal and written communication skills
Able to establishand maintain relationships across the organization and at a range of levels.
Advanced skills in Salesforce, Power Point, Excel, and Word
Ability to problem-solve job-related issues.
Ability to maintain confidentiality of information regarding company financial and other information.