Salesforce Business Analyst

As a Salesforce Business Analyst, you will play a pivotal role in driving successful Salesforce implementations and optimizing business processes. You will work closely with clients, stakeholders, and cross-functional teams to gather requirements, analyze business needs, and translate them into effective Salesforce solutions. The ideal candidate will have a strong understanding of Salesforce functionality, excellent analytical skills, and a proven track record of delivering successful projects in the government or public sector.

Location

Remote

Clearance Requirements

May require the ability to obtain a Public Trust.

Essential Role and Responsibilities:

• Collaborate with clients, stakeholders, and internal teams to gather and document business requirements, objectives, and processes.
• Conduct thorough analysis of business processes, workflows, and systems to identify areas for improvement and optimization.
• Translate business requirements into functional and technical specifications, ensuring alignment with Salesforce best practices and capabilities.
• Configure, customize, and maintain Salesforce applications to meet business needs, leveraging declarative tools and custom development where necessary.
• Collaborate with developers and technical teams to design and implement complex Salesforce solutions.
• Conduct system testing, user acceptance testing, and ensure successful deployment and adoption of Salesforce solutions.
• Provide ongoing support and training to end-users, addressing inquiries, troubleshooting issues, and identifying opportunities for process improvement.
• Stay up-to-date with the latest Salesforce features, releases, and industry trends, and provide recommendations for continuous improvement.

Qualifications

Education

• Bachelor's degree in Business Administration, Information Systems, or a related field.

Experience

Qualifications:

• Minimum of 3 years of experience as a Salesforce Business Analyst, preferably in a consulting environment.
• Strong knowledge of Salesforce platform, including Sales Cloud, Service Cloud, and Community Cloud.
• Solid understanding of Salesforce data model, objects, relationships, and security model.
• Experience in gathering and documenting business requirements, creating functional and technical specifications, and conducting system testing.
• Proficient in configuring Salesforce using declarative tools such as Workflow Rules, Process Builder, and Validation Rules.
• Familiarity with Salesforce automation tools, such as Apex, Visualforce, and Lightning Components.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with clients and cross-functional teams.
• Experience working on digital transformation initiatives within federal government, public sector, or civilian sector organizations.
• Active security clearance or the ability to obtain one is a plus.

Certifications

• Any relevant Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder, are required.

Additional Information

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have strong working knowledge of the Salesforce platform, including Sales Cloud, Service Cloud, and Community Cloud?

Experience:

• Salesforce Business Analyst: 3 years (Required)

Work Location: Remote