Salesforce Administrator - Sizmek by Amazon

Sizmek by Amazon provides advertisers and agencies with solutions to create, distribute, measure, and optimize their messaging. Our global ad server delivers ads across mobile, web and video at massive scale, and our customers benefit from creative authoring tools, advanced analytics, and dynamic creative optimization based on machine learning.
Were growing fast, and its a great time to join and make a big impact. If you want to invent the future for how advertisers connect with customers, then this is the place for you.

As a member of Sizmek by Amazon's team, you will play a key role in developing and administrating custom solutions to provide secure communication, storage, and collaboration service across multiple business teams and external users. By partnering with business analysts and working closely with program managers and leadership, you will be building solutions that are highly usable, scalable, and maintainable. You will be responsible for designing solutions, owning the engineering, testing, release, and support of the applications.

The ideal candidate should have a strong Salesforce technical skill set, ability to prioritize multiple work streams, communicate well with partners, execute in a fast paced environment, drive towards simple solutions to complex problems, and be eager to learn.

KEY RESPONSIBILITIES
· Manage Salesforce.com CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
· Hands on configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages.

· Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system.

· Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs.

· Roadmap development and prioritization in partnership with the business team and stakeholders.

· Participate in change management process. Drive communication efforts across relevant stakeholders.

· Evaluate complex business and technical requirements, communicating inherent security risks and solutions to technical and non-technical business owners.

· Develop and train local and global admin resources.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Basic Qualifications

· Bachelors degree, high standard of education, or compensating work experience.
· 3+ years hands-on experience with Salesforce configuration and change management.
· Strong business analysis and functional understanding, including requirements gathering, creating/deploying solutions to end users.
· Ability to design, code, test, debug, and maintain software applications.
· Experience with integrations and knowledge of integration patterns.
· In-depth understanding of the architecture, capabilities and constraints of the Salesforce application coupled with good understanding of business processes.

Preferred Qualifications

· Certified Salesforce.com Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder or other equivalent qualification.
· Strong problem solving skills and ability to assess a problem and determine an effective course of action with sustainable solution.
· Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.
· Excellent customer service skills, including strong ability to determine customer needs and provide appropriate solutions.
· Experience working on iterative projects, and with deployment strategies/processes (staging environment vs. production).

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.