Digital Project Manager - Salesforce

Company Overview

Core Bank is an accomplished Community Bank located in the Greater Omaha, NE and Kansas City, KS areas. We are not a mere collection of buildings or a place just to work or manage money we are a community of friends, neighbors and partners in making life just a little bit better. Our culture - what we call our Recipe for Awesome - creates an environment that's a great place to bank - and a great place to work. It ensures we grow together, learn together, and have fun doing it.

At Core Bank, our Vision is to be a truly remarkable company that just happens to be a bank. And, if you just happen to want to work somewhere truly remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore www.corebankcareers.com.

Job Summary

The Digital Project Manager is responsible for the scoping, ongoing administration and training on Core Bank's enterprise and Client Relationship Management (CRM) applications.This position will implement, maintain and enhance Salesforce.com and other workflow based technologies and software used throughout the enterprise. The Digital Project Manager will also facilitate conversion to new technologies and software and will be responsible for the ongoing administration of those technologies

A Digital Project Manager's responsibilities include:
Maintain a positive work atmosphere by behaving and communicating in a manner that encourages productive interactions with customers, co-workers and supervisors

Perform basic administration of various software, including the banks Salesforce.com instance

Identify, diagnose and resolve end user problems in a manner that exemplifies the banks high standards of customer service

Develop and maintain custom reports, dashboards, and processes to continuously improve data quality, process integrity and productivity

Audit, uncover and resolve data integrity issues

Complete bulk imports of data

Perform batch reassignment of accounts and opportunities based on organizational changes

Develop training plans, materials, and documentation for application users, keep materials up-to-date, coordinate new user and ongoing training sessions for new employees

Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve

Assist users with report design and management

Deliver training and communication to business users

Recommend best practices based on interactions with the user community

Work with business units to identify changes to the systems and facilitate those changes through the established change management process

Work with various functions and end users to identify, document, and communicate standard business processes as they related to the various applications

Work with management to identify new and creative opportunities to leverage the applications to support additional business processes or functions

Participate in the integration process with other enterprise systems or other applications as the opportunities arise

Assist co-workers with task completion and work load over run as requested

Job Type: Full-time