Salesforce Administrator/Data Analyst

Salesforce Administrator/Data Analyst

Summary

American Coatings Association (ACA) seeks a Salesforce Administrator/Data Analyst to join its Information Systems Department. This position will be primarily responsible for data management, database technical support to internal and external stakeholders, and proper configuration and performance of database. This position requires collaboration with all ACA's departments and subsidiaries.

This is an opportunity to join a non-profit organization with a great culture and excellent benefits. Within this role there is the opportunity to handle a variety of IS projects and responsibilities.

About ACA

ACA is a voluntary, nonprofit organization working to advance the needs of the paint and coatings industry and the professionals who work in it. Through advocacy of the industry and its positions on legislative, regulatory, and judicial issues at the federal, state and local levels, it acts as an effective ally ensuring that the industry is represented and fairly considered. The association focuses on advancements in science and technology through its technical conferences and journals, and offers essential business information to members through its publications, surveys, and business programs.

About PaintCare

PaintCare is committed to making it easy and convenient for households, businesses, and institutions to recycle postconsumer (leftover) paint in states with paint stewardship laws. A nonprofit organization created by paint manufacturers, PaintCare sets up drop-off locations for leftover paint, arranges for recycling and proper disposal, and conducts public education. More than 50 million gallons of paint, stain, and varnish have been managed by PaintCare in 10 states and the District of Columbia. For additional information, visit www.paintcare.org (http://www.paintcare.org), like us on Facebook (https://www.facebook.com/WeRecyclePaint), and follow us on Instagram (https://www.instagram.com/werecyclepaint/) and Twitter (https://twitter.com/WeRecyclePaint) @WeRecyclePaint.

Responsibilities

• Maintain and ensure proper configuration and performance of database
  • Regularly import or enter data while ensuring data quality and validity
• Clean, upload and update existing contacts. Eliminate duplicates
• Manage all aspects of database user management, including new user setup/deactivation, roles, profiles and permissions
• Provide technical support for database requests from end-users and assist with troubleshooting
• Assist with membership technical procedures related to database: member onboarding, invoicing, tracking, renewals, member support, committee lists, etc.
• Respond to member and company inquiries and provide technical support
• Work closely with the Finance and Accounting Department to ensure that the database and integrated financial applications run effectively and efficiently
• Collaborate with other departments to ensure that data is accurate and timely
• Work on project teams to enhance existing Salesforce functionality, and improve user experience
• Make recommendations for system improvement
• Develop new process to improve data integrity
• Document and update current and future data management processes
• Effectively communicate process updates with stakeholders
• Build reports, dashboards and other ad-hoc reports as needed
• Handle customer inquiries

Preferred Skills/Qualifications

• Bachelor's degree in related major (preferred)
• Experience in Salesforce (preferred)
• Experience in Data Migrations (preferred)
  • Salesforce Data Loader
• Proficiency in Microsoft Office (Excel, Word)
• Excellent analytical skills
• Understanding of relational databases
• Previous experience in customer service
• Strong written and verbal communication skills
• Ability to prioritize tasks
• Ability to explain technical information to a broad audience

Location

This position is located at ACA headquarters in Washington, DC and will operate within a hybrid work environment (working both onsite and remotely).

Employment, Salary and Benefits

This is a full time, regular position. Salary depends on experience; ACA provides generous benefits including 401(k) match, PTO, medical, dental, and life insurance, commuter benefits & wellness reimbursement, and professional development/training opportunities.

Special Requirements

All ACA employees hired after November 3, 2021, must be fully vaccinated against COVID-19 by the start date of their employment or obtain an approved accommodation or exemption, as may be provided for under applicable law. An offer for employment for this position will be conditioned on the selected candidate providing documentation to evidence his/her vaccination status or to evidence his/her eligibility for an approved medical, religious, or other exemption or accommodation.

Diversity & Inclusion

ACA is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique.

Contact Information

To apply for this position please visit https://american-coatings-association.breezy.hr/. Please submit your resume, a thoughtful cover letter, and salary requirements through the online position listing.