Salesforce Administrator (New Health Care Company)

• Proven category leadership
• Exposure to attractive end-markets
• Innovation mindset driving improved patient outcomes
• Collaborative customer relationships
• Deep global regulatory experience
• Operational excellence and strong cash flow
• Strong sales growth and profitability with significant recurring sales

• Administrating the user database in Salesforce for the Americas Area
• Creating new users in CRM tools - User Set Up and approval request in SAP IDM to Supervisors
• Updating existing users
• User deactivation / reactivation
• Managing Reports/dashboards, public groups and queues within Salesforce and sometimes other CRM tools
• Dealing with mass record changes within different objects including Account, Contact, Lead, Opportunity, MAPS-MDF, etc. within Salesforce platform (able to handle and adjust data by using MS-Excel tool with a dedicated Salesforce tool, named “Dataloader” to load the final information)
• Identifying opportunities to improve CRM data quality and reduce task cycle time
• Other tasks from the CRM area commissioned by CRM team leader
• Act according to 3M regulation, compliance and policies

• Bachelor’s degree or higher (completed and verified prior to start)
• Three (3) years of extensive Salesforce usage or Salesforce administrator experience in a private, public, government or military environment. This may include Sales, Inside Sales, Business Development, and Customer Service.

• Salesforce Administrator Certification and Advanced Certification
• Five (5) years of extensive Salesforce usage or Salesforce Administrator experience in a private, public, government or military environment
• A person who works well in a team and is committed to achieving team goals.
• Ability to work in an environment that requires compliance with the rules and orders of the supervisor.
• Proactive attitude to the duties entrusted.
• Analytical and meticulous approach to the tasks entrusted.
• Detailed oriented and enjoys working with operational processes
• Committed to improve the current service state
• Ability to prioritize tasks and solve problems and communicate properly
• Ability to prioritize tasks of whole team
• Able to cope with complexity and uncertainty
• Collaborative Team player
• Demonstrated ability to continuously maintain and improve productivity and service
• Experience and comfort in working with multi-cultural stakeholders and environments
• Ability to develop and exercise task specific projects with minimal supervision
• Strong project management skills
• High practical knowledge of Lean Six Sigma to lead projects as a Project Leader with successful completion
• Strong communication and presentation skills
• Strong customer service ethic for both, internal and external customers
• Nice to have accredited certificates related to CRM processes/tools supported

• Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work. Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/ 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.