Atlanta, GA, USA
$54,518 - $104,874
SALESFORCE ADMIN RESPONSIBILITIES
Provide Salesforce support, managing support calls in order of urgency and partnering with Technical experts when needed.
Ensure optimal Salesforce user experience by supporting and providing user education on system capability and products.
Manage Salesforce roles, profiles, sharing rules, workflows, and groups.
Evaluate and support new releases and provide training across the team
Document processes, including error reports, and changes to field history tables.
Manage data and keep records accurate, up to date, and consistent
Assist with implementing & testing all-new enhancements and add-ons from Salesforce releases as well as custom internal enhancements.
Provide regular reporting to the Salesforce Administrator Manager and the Head of IT as required.
Perform complex troubleshooting using multifaceted problem solving
Facilitate in depth research through debug logging, JSON queries, OPTIX/ICOMS comparisons, etc to enable quicker resolutions
TECHNICAL COMPETENCIES & EXPERIENCE:
Required: 2-3 years of experience as a Salesforce administrator or in a similar environment.
Required: Salesforce certified administrator or SF advanced Admin certification.
Required: User support and Stakeholder management skills.
Required: IT/system skills - MS Office, CRM (Salesforce), CRM capabilities and willingness to learn.
Preferred: Demonstrated ability to work with technical systems.
Preferred: Knowledge of importing sales data and generating Salesforce reports.
Preferred: In-depth knowledge of Salesforce products and their functionalities.
Preferred: A bachelor's degree in computer science would be advantageous.
Preferred: Extensive experience in the administration and maintenance of Salesforce systems.
The Capgemini Freelancer Gateway is enabled by a cutting-edge software platform that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.