Salesforce Person

840 days ago

Our client, an investment management company, is seeking a Salesforce Person

Location: New York, NY

Position Type: Full Time

Salary Range: $100,000 - $250,000

Job responsibilities include but are not limited to:

Assisting internal business users in troubleshooting their custom module, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
Developing and maintaining technical expertise in assigned areas of product functionality.
Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
Providing feature explanation and Salesforce coding best practices.
Managing customer expectations and the customer experience to enhance customer satisfaction.
Actively maintaining and participating in job-related training activities.
Demonstrating the ability to research, document, and prioritize customer issues, using internal tools and escalation teams as necessary, as well as prioritizing and managing time optimally in a fast-paced environment.
Multitasking and performing effectively under pressure.
Excellent written and verbal communication skills.

Minimum Qualifications:

Bachelor's degree in computer science or a related field, or 2~3 years of experience in an equivalent role
Demonstrated skill in a customer-facing role.
Clear comprehension of Salesforce’s Object Model
Understanding of Salesforce’s Workflow automation
Experience with Database concepts, Data management (RDBMS), and SQL
Knowledge of developing Applications using REST API's

Desired Qualifications:

Salesforce Certifications - a big Plus
Salesforce.com Certified Administrator (ADM201 Certified)
Experience working with scripting languages (e.g. JavaScript, JQuery, etc.) and Web Architecture Principles – a plus
Understanding of Internet technologies: firewalls, web servers, proxy servers, etc.
Knowledge of Tableau or Microsoft Business Intelligence reporting
Read, develop, and debug software with Java, Python or at least one modern object-oriented language.