Technical Consultant/Technical Architect, Salesforce Industries

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Job Category

Customer Success Group

Job Details

Job Title: Technical Consultant/Technical Architect (Salesforce Industries)

We are looking to develop successful long-term relationships with all our customers - and the best way to do this is to build from strong foundations. Right from the beginning, we need to understand and appropriately position Salesforce Industries' place in the customer’s application ecosystem - and the Technical Consultant has the prime responsibility for making this happen.

Our Technical Consultants will become deep product experts with Salesforce Industry Cloud applications, and work closely with our Sales and Product teams to ensure customer success.

You will serve as a trusted advisor to the customer, driving conversations with their peers and business stakeholders that craft the architectural vision and establish a program direction.

You’ll advise and mentor diverse teams, which may include customer and partner resources providing mentorship on application and integration development best practices as well as technical product assistance.

You’ll engage with the customer and review key artifacts to keep programs on track and ensure the delivered solutions remain extendable and maintainable going forward.

Experience

• Proven track record of working on deployment teams throughout the project lifecycle, ideally using Agile development techniques!

• We have a proven track record of successful delivery on customer projects, preferably enterprise implementations

• Ideally, you will have extensive experience in at least one of our target industries - telecommunications, media, insurance, health insurance, or public sector

• You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground!

• You’ll have superb interpersonal skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation

• You’ll have the vision to help us take our company to the next level

What Skills will I need to Succeed?

• Data modeling

• Front-end Development: JavaScript, CSS, Angular, Visual Force, LWC

• Back-End Development: Java, Synchronous and Asynchronous Apex, Webservices, APIs, Integration technologies

• Salesforce Core: Sales Cloud, Service Cloud, Objects, Security, authentication

• DevOps

• Performance and scalability architecture

Desirable Certifications / Qualifications

• Multilingual, English, and French

• Solid understanding of the Salesforce platform and applications

• Salesforce Administrator

Accommodations

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