CRM Campaign Manager- PageGroup SSC

• Great opportunity to boost your career in Digital
• Spanish is not a must

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organisation with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

• Managing a team of passionate CRM execs. You will be responsible for individual coaching and development.
• Work with our agencies to manage the delivery of our global customer lifecycle and behaviour triggered marketing programme across the business globally.
• Owning and troubleshooting issues, identifying, and recommending solutions to the wider team.
• Communicating effectively with and gaining buy-in from a wide variety of team members ranging from Executive to Director, across product, data, BI, marketing, and operations.
• Work with agencies and stakeholders to approve technical designs and build.
• Managing the scheduling, testing, build and deployment of the global lifecycle campaigns using Salesforce MC + Pardot.
• Work closely with global content, CRM, Agency and project management teams to manage the collation of content for each campaign in all required languages.
• Maintain detailed documentation of journey / campaign / segmentation and design plans.
• Support the training of users globally as we deliver each country into the new programme.
• Manage regional optimisations of both B2B & B2C programmes to ensure global programmes remain consistent and best in class.