Salesforce Administrator

At Shipup, our mission is to create a seamless, proactive and branded post-purchase experience for online retailers.

If you are used to buying online, you probably already went through the experience of losing your nerve for an order that encounters multiple incidents. For online retailers, a poor post-purchase experience is a costly nightmare: it drags down customer satisfaction, online reputation, and repeat purchase rate while inflating the volume of complaints at customer support.

Shipup is a SaaS company that tracks in real-time the orders and deliveries of online retailers in order to create a seamless, branded, and reassuring post-purchase experience (proactive and live notifications, customized tracking pages, customer surveys at delivery…). Thanks to Shipup, ordering online is less stressful. Online shoppers are more satisfied, they complain less and buy again more.

The company has been created at the end of 2016 by Romain, Terence and Quentin : 3 co-founders from HEC Paris and Centrale Paris who used to work for Drivy (acquired by Getaround), Rocket Internet, Casper and Dashlane.

Shipup works with more than 400 brands in Europe and North America, some of which are very successful digitally native brands (Cheerz, Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…).

June 30th 2020: Shipup announces a 6m€ series A in order to open an office in New York and recruit 45 people in the next 12 months.

Our values

• Ownership

We choose to be here and to do what we do. We are responsible for our objectives and the output of our work.

• Initiative

We are taking action without direction from above to improve our knowledge and solve problems. Initiative is a key reason for success and places an obligation not to stifle it.

• ‍ Empowerment

We encourage those below us to take action and support them if they make mistakes. We explain what we want to be accomplished and allow flexibility in how it is executed.

• Caring

We are being concerned about our co-workers, our customers and the customers of our customers.

• ‍ Ambition

Always seeing bigger and having a strong desire and determination to succeed.

Your mission

As a founding member of the Sales Ops team, you will support the Sales team’s operational success and help us bring operational efficiency to the next step. You will focus on evolving, streamlining, monitoring, and reporting on sales processes and sales performance. In this role, you will be working under the supervision of the VP Sales to:

Duties and Responsibilities

• Be the owner of our CRM and its data quality
• Maintain Salesforce and Sales Ops processes documentation.
• Assist in training new and existing users, growing the Salesforce skillset to ensure that users understand and leverage the entire capabilities of Salesforce.
• Own the various tools used by our Sales team such as Outreach/Salesloft, Gong/Modjo etc.
• Make sure processes and tools are understood and adhered to by new and existing Sales team members.
• Equip our Sales team with the right documentation, workflows, and territories.
• Become the point of contact for all Sales Ops questions.

You could be a good fit if

• You have 2+ years of experience in Salesforce administration
• Salesforce admin certification highly preferred, or experience with a high level of Salesforce understanding and expertise.
• You are proactive, organized, and obsessed with details and accuracy.
• You have excellent communication skills. Detail-oriented, strong grammar and writing skills.
• You are a strong cross-group collaborator: the ability to communicate effectively with Sales Leadership, Marketing and Customer Success.
• You are willing to improve what’s been done, design, and build what comes next bringing technical expertise.
• You are fluent in English.
• Ability to creatively solve problems with limited resources and input.

The hiring process

Pre-qualification call with Angélique, Talent Acquisition Manager - 30 minutes

Home assignment

Technical interview with Amine, our VP Sales - 1h30

Motivation interview with Amine - 1h

Culture fit

Reference check

Why should you apply ?

Attractive salary: salary, equity, multiple benefits (meal vouchers, coffees, transportation, health insurance…), sponsorship, relocation package, internal events and offsites.

International: multicultural teams where everyone cares for one another. (If you want to read what our employees are saying about us on Glassdoor ! )

New renovated office: stylish office located in the heart of Paris ( 75010)

Growth: In 3 years, you will be able to say: “I was there when it was only 40 of us”. Join us at a magical time: Shipup’s been exponentially growing in the past few months.

People-centric company: our people matter, work-life balance is important at Shipup.