CRM Specialist

1383 days ago

Location
Berlin, Berlin, Germany
Role
Other
Contract
Permanent
Salary
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Ãberblick:

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 7,200 employees are working on this permanent challenge, at over 80 locations on all continents. The Bruker Nano Analytics (BNA) Division, headquartered at Bruker Nano GmbH in Berlin, Germany, develops, manufactures, and markets state of the art systems and components for elemental and structural analysis.

We are looking for a CRM Specialist (m/f/d)

Aufgaben/Verantwortlichkeiten:

As a CRM specialist, you will be responsible for the CRM software SalesForce.com to contribute to business management and lead generation.
As a knowledgeable expert, you will design, optimize, and further develop the tool and its processes together with the business analyst and relevant departments.
As a professional, you ensure maximum integration. When planning and implementing projects in the CRM environment, you will also be responsible for sub-projects and the implementation of those, considering time, cost and quality specifications.
You see yourself as the worldwide support of key users and supervisors and support the users mainly in second and third level support. You support the sales, service and marketing team in reporting and provide reliable key figures and analyses for relevant department.

Qualifikationen:

Successfully completed studies in business informatics or a comparable education with IT affinity
Salesforce Administrator Certification (ADM 201)
1-2 years of working experience in Salesforce administration.
Several years of experience in the CRM SalesForce.com (Sales Cloud, Service Cloud and Field Service Lightning)
Very good understanding of marketing, sales and service processes
Relevant experience in the design as well as implementation of processes in the CRM area, especially in SalesForce.com
Result orientation, strong communication skills as well as enjoyment of interdisciplinarity and teamwork

Are you interested? Please send us your online application including details of your salary expectations and availability.

Please note that all applications must be completed using the online form – we do not accept applications via e-mail.