Salesforce Business Analyst (Service & Sales)

Salesforce Business Analyst (Service & Sales)

• Overall 8-10 years experience, including 4+ years in Sales, Service Cloud and 2+ years in role of BA
• Experience in Telco CRM
• Should be able to discuss requirements with Client related to Salesforce
• Should be able to analyse client requirements and propose OOTB Standard functionality to business
• Document User Stories, discuss requirement with Designer & Development team
• Give Demo to business
• Knowledge of Marketing Cloud, Communication Cloud (Vlocity) will be added advantage
• Experience in JIRA, Confluence
• Well versed with Agile
• Salesforce Certified

Job Types: Full-time, Part-time, Temporary, Contract, Permanent

Pay: From £50,000.00 per year

Experience:

• Worked with Telco Client: 1 year (required)
• JIRA, Confluence: 1 year (required)
• BA: 2 years (required)
• Sales, Service Cloud: 4 years (required)
• Telco CRM: 2 years (required)

Language:

• German (required)
• English (required)

Licence/Certification:

• Salesforce Certification (required)

Work Location: In person