Salesforce Business Analyst

RESPONSIBILITIES:
Kforce's client in Fort Washington, PA is seeking a Business Analyst working remotely. This client is looking for a person who has experience in web application accessibility testing to help deliver the product to all users of all abilities. As a Business Analyst, they are looking for an individual who is experienced in interacting with various cross functional teams, quickly understanding business processes and needs, and managing competing priorities.

Responsibilities:

• The Salesforce Business Analyst will define, document and maintain business processes, requirements, and policies; Look for ways to continuously improve processes & procedures
• Manage and support operations related initiatives identified by the Professional Services management team
• Identify opportunities for business process improvements and make recommendations as appropriate
• Salesforce Business Analyst will provide project and monthly metrics coordination and support
• Work with a team to understand and prioritize field requests
• Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions
• Salesforce Business Analyst is responsible for system testing of new functionality or bug fixes

REQUIREMENTS:

• 7-10 years of experience
• Salesforce.com system experience is mandatory
• Salesforce admin or equivalent certification required
• Project coordination skills
• Excellent verbal and written communication skills
• Ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams
• Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users
• Strong interpersonal skills with the ability to research solutions to issues as they arise
• Strong technical background, are passionate for quality customer service, and can thrive in a dynamic, fast paced environment
• Ability to manage stakeholder expectations professionally
• Ability to work independently, with general direction and guidance
• Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities
• Proficient in Word, Excel, PowerPoint, and Visio
• Extremely detail oriented, self-motivated, results oriented, and a great communicator

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.