Salesforce Administrator
Location
Austin, TX, USA
Role
Administrator
Contract
Permanent
Salary
n/a
The Salesforce Administrator position performs highly complex level diagnoses, troubleshooting and support of issues for a Rapid Application Development environment within the Salesforce platform. The Salesforce Support Administrator is the bridge between the customer and HHSC IT production applications and manages product support for the Customer Relationship Management (CRM) Application. This position is responsible for managing the Salesforce team’s internal request application site, creating and maintaining internal and external user accounts, and setup of security configuration. This position will also create, design and maintain advanced reports and dashboards. The Salesforce Administrator makes recommendations for improving processes and best practices based on analysis; creates and maintains documentation on processes, policies, application configuration, and maintenance of help-related materials for users. The position will lead, organize and clean-up Salesforce org efforts. Works in collaboration with other team members and management.
This position reports to the Manager of Product Support within Health and Human Service Commissions (HHSC) Information Technology (IT) Administrative Applications department and is for U.S. Citizens or residents only.
This position reports to the Manager of Product Support within Health and Human Service Commissions (HHSC) Information Technology (IT) Administrative Applications department and is for U.S. Citizens or residents only.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Oversees the production support of the HHSC Salesforce org and its environments. Troubleshoots and provides solutions to end user issues. Accurately represent the business needs, and effectively communicate them with end users and Salesforce support team. (30%)
Perform Tier 1 & 2 level product support, communicating with customers verbally and in writing on issues, resolutions and expectations. Serves as the subject matter expert for HHS Salesforce.org and its applications. (25%)
Creates, modifies, and deactivates user accounts. Maintains assign profile, permission set, group, and queues. (10%)
Monitors and manages the team Salesforce Customer Request (SFCR) app and assigns request as needed to other team members. (10%)
Coordinates with other team member on creating and updating applications user access templates. (10%)
Creates and maintains reports and dashboards. Performs production deployment as needed (10%)
Participates in team meetings. Performs other duties as assigned. (5%)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Oversees the production support of the HHSC Salesforce org and its environments. Troubleshoots and provides solutions to end user issues. Accurately represent the business needs, and effectively communicate them with end users and Salesforce support team. (30%)
Perform Tier 1 & 2 level product support, communicating with customers verbally and in writing on issues, resolutions and expectations. Serves as the subject matter expert for HHS Salesforce.org and its applications. (25%)
Creates, modifies, and deactivates user accounts. Maintains assign profile, permission set, group, and queues. (10%)
Monitors and manages the team Salesforce Customer Request (SFCR) app and assigns request as needed to other team members. (10%)
Coordinates with other team member on creating and updating applications user access templates. (10%)
Creates and maintains reports and dashboards. Performs production deployment as needed (10%)
Participates in team meetings. Performs other duties as assigned. (5%)
Knowledge Skills Abilities:
Knowledge of laws, rules, and regulations relevant to information technology in Texas.
Knowledge in Salesforce configuration and support.
Knowledge of the capabilities and limitations of computer systems or management information systems.
Knowledge of applications development, data, security and prioritization.
Knowledge of Software Development Life Cycle (SDLC) methodologies such as Waterfall, Agile, Scrum, XP and Lean Development.
Skill in using a PC and Microsoft Excel, Visio, Outlook, PowerPoint, Word, SharePoint.
Skill in problem solving, conflict resolution, and negotiation.
Skill in working collaboratively and cooperatively with colleagues and in building consensus.
Skill in writing analyses, documentation, proposals, plans, policies, procedures, standards, or reports.
Ability to guide technology decisions relative to the Salesforce environment and serve as subject matter expert resource to others.
Ability to work independently and deliver results in an environment of broad, consultative management.
Ability to plan, organize, schedule, assign, and monitor completion of assigned initiatives.
Ability to manage multiple overlapping initiatives.
Ability to present information to a variety of audiences, verbally and in writing, and to communicate clearly, concisely, and effectively.
Knowledge of laws, rules, and regulations relevant to information technology in Texas.
Knowledge in Salesforce configuration and support.
Knowledge of the capabilities and limitations of computer systems or management information systems.
Knowledge of applications development, data, security and prioritization.
Knowledge of Software Development Life Cycle (SDLC) methodologies such as Waterfall, Agile, Scrum, XP and Lean Development.
Skill in using a PC and Microsoft Excel, Visio, Outlook, PowerPoint, Word, SharePoint.
Skill in problem solving, conflict resolution, and negotiation.
Skill in working collaboratively and cooperatively with colleagues and in building consensus.
Skill in writing analyses, documentation, proposals, plans, policies, procedures, standards, or reports.
Ability to guide technology decisions relative to the Salesforce environment and serve as subject matter expert resource to others.
Ability to work independently and deliver results in an environment of broad, consultative management.
Ability to plan, organize, schedule, assign, and monitor completion of assigned initiatives.
Ability to manage multiple overlapping initiatives.
Ability to present information to a variety of audiences, verbally and in writing, and to communicate clearly, concisely, and effectively.
Registration or Licensure Requirements:
Salesforce Certified Administrator is preferred.
Salesforce Certified Administrator is preferred.
Initial Selection Criteria:
Graduation from a four-year college or university with major coursework in business or a related field. Appropriate experience may be substituted for the required education on a year-for-year basis.
Minimum of 5 (five) years of Salesforce administration or implementation experience.
Experience in enterprise-level Salesforce projects using Agile software development methodologies.
Experience working independently to facilitate meetings with multiple customers and technical staff, including building consensus and mediating compromises when necessary across the State of Texas.
Preferred experience in Database/Analytics Systems development and deployment experience, as well as front-end visualization.
Graduation from a four-year college or university with major coursework in business or a related field. Appropriate experience may be substituted for the required education on a year-for-year basis.
Minimum of 5 (five) years of Salesforce administration or implementation experience.
Experience in enterprise-level Salesforce projects using Agile software development methodologies.
Experience working independently to facilitate meetings with multiple customers and technical staff, including building consensus and mediating compromises when necessary across the State of Texas.
Preferred experience in Database/Analytics Systems development and deployment experience, as well as front-end visualization.
Additional Information:
Req 487531
This position is for U.S. Citizens or residents only.
Req 487531
This position is for U.S. Citizens or residents only.
MOS Code:
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Health & Human Services Comm
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