Salesforce Engineer I (Remote)

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Salesforce Engineer I in San Antonio, Texas with remote options available. The primary purpose of this position is to perform complex technical analysis, design, development and support of new and existing applications on the Salesforce platform.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Installing, configuring, testing and maintaining systems, application software and system management tools.
• Provide technical support for enterprise systems. Troubleshoot, repair and recover from system failures in accordance with standard operating procedures.
• Develop and maintain accurate documentation via the use of flowcharts, diagrams, and other relevant tools.
• Perform routine operational tasks, verifying the confidentiality, integrity and availability of all resources, systems, and key processes.
• Review system and application logs, and verify completion of scheduled jobs.
• Interact with senior engineers to identify areas of improvement for operational efficiency.
• Accountable for delivering all assigned tasks and projects.
• Comply with Security, Incident Management and Change Management procedures and reporting practices.
• Remain an active learner in technologies related to your domain.
• Work closely with technical and non-technical personnel within and across PenFed departments and vendors.
• Participate in on-call 24x7 support as needed in the event of system outage or failure.

Qualifications

Equivalent combination of education and experience is considered.

• In lieu of a degree, combination of education and a minimum of three (3) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.
• Associates or Bachelor's degree in related field preferred.
• Strong written and verbal communication skills.
  Strong interpersonal skills and ability to collaborate with team members.
  Effective time management, problem solving and multi-tasking skills.
  Strong problem solving and analytic skills
• Experience in Salesforce development with Apex, Batch, Trigger, Visualforce Page, SOQL, Test Class, Lightning Components, Integration with REST and SOAP APIs
• Scripting languages such as Python, Ruby, Bash, or Perl Functional and/or object-oriented programming languages such as java, jQuery, JavaScript, Classic ASP
• MS SQL
• Cloud based hosting solutions (AWS-EC2/ECS, Azure, Google Cloud)
• Developing automation workflows and routines using open source tools (i.e. Selenium)
• Large-scale software implementation (high transaction volume, high availability concepts) Windows, Linux server automation and scripting
• General understanding of Network, Compute, Storage, and End-User technologies
• Install, maintain, upgrade, and continuously improve PenFed's operating environment. Maintaining the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments; responding to incidents, problems and planning for growth.
• Volunteers to undertake tasks that stretch his or her capability. Identifies who can provide support and procures their input. Identifies problems and acts to prevent and solve them.
• Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Escalates issues with suggestions for further investigation and options for consideration.
• Takes initiative to actively participate in team interactions. Without waiting to be asked, constructively expresses own point of view or concerns, even when it may be unpopular. Ensures that the limited time available for collaboration adds significant customer value and business results.
• Performs tasks according to quality and output standards. Takes initiative to ensure that outcomes meet internal and external customer requirements. Solicits feedback on performance in new tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions and oversights.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

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