Salesforce Administrator (9 month FTC)

1615 days ago

Location
Manchester, UK
Role
Administrator
Contract
Permanent
Salary
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The Salesforce Administrator will lead the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organisational units, and subject matter experts to identify develop and deploy new business processes including: Marketing, Business Development, Continuous Improvement and our core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Key responsibilities and deliverables

Serve as primary system administrator for the Salesforce.com environment
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage Salesforce.com data feeds and other integrations
Coordinate the evaluation, scope and completion of new development requests.
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the Salesforce.com skill set across the organisation
Effectively act as the liaison between our users and the application development teams
Work independently with members of the user community to define and document development requirements

Key requirements

Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organisation
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Experience

Minimum two years of experience as a Salesforce.com administrator
Salesforce.com Admin (ADM201 and ADM211) certified
Sales Cloud, Service Cloud and Developer certifications preferred
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
Experience of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements

Competencies

Team player able to develop strong working relationships and create a positive impression with people of all levels
Strong influencing and communication skills – calm under pressure
Delivery focused, with proactivity, drive, determination and energy
Logical thinker, with strong project management skills and commitment to continuous innovation
Professional and technical credibility

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Please note that, in line with the requirements of the UK Border Agency, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EEA candidate can fill the position.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.