Salesforce Solution Architect

1620 days ago

In depth knowledge of Salesforce Service Cloud and explicitly experience of using it in a Call Centre environment operating at a large scale (must have)
Experience of integrating a virtual contact centre with Salesforce (must have)
- Specifically experience of Genesis Pure Cloud (should have)
Knowledge of specific integration patterns and tools for the Salesforce platform (must have)
- Specifically a good knowledge of Salesforce connect (external objects) to integrate with APIs (must have)
Knowledge of industry standard integration patterns (must have)

Key Responsibilities:

Delivering technical architecture, across multiple programs according standards & departmental expectations
Leading and guiding introduction, design & continuous development of CI/CD across the SalesForce ecosystem, engaging with other key stakeholders
Designing integration architecture, data architecture, overall solution architecture and business/process architecture
Regularly attending and contributing (weekly) Technical Design Authority meetings and have a detailed understanding of the product roadmap
Designing and implementing specific SFDC designs for the environment and deliver technical solutions
Implementing and maintaining high standards of solution design and implementation
Leading client meetings to gather business requirements and translate them into technical solutions
Working according to any processes (e.g. Scrum, Agile, CI/CD etc.)

Requirements

Minimum 5-years experience designing Salesforce solutions, preferably within a retail / ecommerce technology Salesforce Partner
Strong operational knowledge of as well as Salesforce Certifications in Sales, Service, Community, Marketing clouds.
Experience documenting end to end solutions.
Strong track record in data modelling, Cloud architecture, SalesForce, integration technologies, performance and scalability architecture
Self-started and possesses a strong initiative to find ways to implement improvements to solutions, systems, and processes.
Capable and organised communicator who is proficient in working with customers as well as globally, dispersed teams.
Genesis Pure Cloud
Salesforce Connect

Applause IT Ltd

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