Product Manager Salesforce

Axel is looking for our first Product Manager Salesforce to shape our Customer-Centric organisation in the midst of MoovOne’s exponential growth 

As Product Manager Salesforce, you will be responsible for configuring and optimising how we manage customers in our CRM (Salesforce). Your role will be to build and deploy the best technical and operational solutions for all our internal users in order to streamline all our customer-centric processes, enhance their productivity and improve the overall customer experience.

This role is based in our Paris office in the 17e. This is a demanding position, where you will learn a lot from the full team and have a huge impact on the growth of MoovOne as we scale and expand internationally in 2021. 

Land a customer-centric tooling & data approach

- Put in place and maintain a digital toolset and data model

- Identify all potential toolset and data enhancements 

- Manage a complete tooling integration (CRM, MO platform, Hubspot, KM etc.)

- Streamline all processes and drive efficiencies 

Salesforce product management

- Configure Salesforce & set up as many automations as possible

- Build a roadmap for enhancements and drive the delivery

- Fully document our ways-of-working in a Sales Playbook

Tooling adoption & monitoring

- Onboard, train and support all users on Salesforce and other tools 

- Monitor usage (e.g. data entry) and performance

- Engage all teams by setting up the right communication channels, ensure strong feedback loops 

Sales & Customer Success teams performance monitoring & reporting

- Lead Sales performance measurement & analysis, as well as business-wide/team performance reporting

- Drive how we track strategic initiatives 

- You’ll be joining a pépite of the French Tech with the next few years at MoovOne promising an incredible human adventure as we scale & go international

- This is a job creation and a key position for MoovOne’s organisation, where you will directly report to the COO (and co-founder) 

- A diverse and super fast growing team of 50+ people, in a work environment that promotes autonomy, team spirit and professional development

- Plenty of career opportunities in the future as part of our growth, we’re going to be 100+ by the end of 2021! 

- An in-depth onboarding into the business, the Sales function and your job, as well as the fields of Learning & Development/HR

- A personalised coaching path to help you grow personally 

- Cool offices in Paris 17th (close to Batignolles)

- 2 offsite events per year (adapted given the current sanitary context)

- Lunch vouchers, holiday vouchers and public transport reimbursement

- The latest and best hardware 

- Bonus gift vouchers for Christmas

- You have a minimum of 3y experience in Sales Operations, with at least some of that experience being an environment that is growing & scaling fast: you must have seen what it’s like to support a team that doubles in 12m

- You are certified in Salesforce certified and have a strong experience in its administration and integration, including Salesforce Lightning

- You have a strong passion for the clockwork of the Sales function: operations, processes, tooling optimisation, etc., and you wish to learn & grow in and experienced Sales team

- You write & speak fluent English and French

- You have consulting experience, with a track record of complex project management 

- You have strong affinity for Product Management 

- You have a strong competitive drive and boundless curiosity

- You have above average communication, presentation and relationship-building skills

- You are results-oriented and data-driven

- Introductory call with someone from our Talent team (30m)

- 1st interview (30m)

- Assessfirst test + case study to debrief with the hiring manager 

- 2nd interview (1hr)

- Meet the co-founders & team (2h)