Salesforce Functional Consultant: Canberra
Location
Canberra ACT, Australia
Role
Consultant
Contract
Permanent
Salary
--
DXC System Partners
The role will form a part of our dedicated Salesforce practice, System Partners, a DXC Technology company.
Aligned in our vision to transform how companies interact with their customers, partners and employees, System Partners has partnered with Salesforce since 2008.
During that time, we have continued to evolve and adapt to the shifting opportunities and challenges in the business and technology landscape - to drive digital transformation and deliver tangible business results for our customers.
Since the acquisition by DXC Technology in late 2018, System Partners has continued to prove we are a leading provider of Salesforce services and were awarded the Salesforce GB+ Implementation Partner of the Year Award, 2019.
About your role:
As a Salesforce Functional Consultant, you will be responsible for delivering innovative, customer-centric solutions for key Salesforce projects.
You will be responsible for gathering, analysing and interpreting information from clients to understand business processes, pain points, business needs and customer experience to deliver Salesforce based technical solutions that leverage the most out of the Salesforce platform.
Responsibilities
- Identify new service opportunities while working with clients
- Create and deliver end-user training
- Support facilitation of workshops between internal stakeholders and clients
- Conduct Value Stream Mapping and Business Process Mapping sessions
- Complete all required documentation to a high standard
- Configure Salesforce features to support the business requirements
- Support the implementation and rollout of the system
Key Skills
- Ability to influence and negotiate with clients with a customer focus
- Assist and support system, end-to-end and UAT testing cycles
- Critical thinking, complex decision making and problem-solving skills
- Training and mentoring others
- Change management
Certifications Required
- Salesforce Sales Cloud certification
- Salesforce Service Cloud certification
- Salesforce Administrator
- Salesforce Platform App Builder
You ideally hold a bachelor’s degree level or higher, and experience working with the Salesforce platform is required. You have worked in an Agile project delivery environment and are a great communicator, and team player, with a growth mindset.
DXC
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