REMOTE Salesforce Administrator

1229 days ago

Location
Kansas City, Missouri, United States
Role
Administrator
Contract
Internship
Salary
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JOB DESCRIPTION

An Insight Global client is looking for a Salesforce Administrator. In this role, you’ll work with a growing team to enhance and streamline our Salesforce system. You will serve as level 2 support for teams and look to you to help with user adoption by identifying and fixing system issues and escalating problems to the appropriate teams.

You will also be given the opportunity to help the team with new development when support work is slow. This group has dedicated teams of Declarative Developers, APEX Developers, and Business Analysts. Responsibilities may include but are not limited to:

Provide ongoing internal support and act as second-level support for the Salesforce COE.
Review and triage incoming Help Desk tickets with a sense of urgency.
Provision users for Salesforce and other third-party applications.
Communicate to customers clearly by avoiding technical jargon.
Provide regular updates to customers until their ticket is resolved or escalate ticket to appropriate area.
Build the knowledgebase by documenting issues found and their resolutions.
Troubleshoot data issues such as deduplication, unassigned leads, and general data quality by building and monitoring data quality dashboards and coordinating with internal stakeholders.
Create and maintain documentation for internal teams.
Test system components for compliance with functional requirements.
Assist declarative development team with building new enhancements on the Salesforce platform as needed.
Perform release management during software releases as needed.

MINIMUM REQUIREMENTS

1-2 years of experience analyzing, debugging, and correcting user-reported problems within software applications in a Help Desk environment
Recent experience using, configuring and/or managing Salesforce CRM
One or more Salesforce certification: Administrator/Advanced Administrator, Platform Developer 1 or 2, App Builder, Sales/Service Cloud)

DESIRED SKILLS

Knowledge of Encryption Technologies, SSO integration and high-level Security architecture
Knowledge of Agile methodologies and prior application experience
ITIL Certification, preferred.
Expeditioner Trailhead Badge is preferred.