Lead PLADS Salesforce Administrator

Job Summary

Leads a team to understand the Salesforce Application needs and provide guidance and leadership for both Salesforce Administrators and Business Users. Performs Salesforce Administrator functions such as managing users/profiles, permissions and sharing, page layout/UI updates, reports and dashboards, and declarative processes. Analyzes and understands business processes and end user needs to effectively prioritize, triage, recreate and analyze system issues to determine root cause and provide solution recommendations

Principal Duties & Responsibilities

• Performs Salesforce Administrator functions such as managing users/profiles, permissions and sharing, page layout/UI updates, reports and dashboards, and declarative processes
• Engages with representatives from multiple business and/or IT units to develop user requirements for enhancements to the system
• Analyzes and understands business processes and end user needs to effectively prioritize, triage, recreate and analyze system issues to determine root cause and provide solution recommendations
• Implements requirements in Salesforce using declarative functionality
• Assists in performing root-cause analysis for issues reported in Salesforce
• Proactively monitors Salesforce environments for potential sources of issues
• Performs as a self-accountable individual who can prioritize well and can work in environments with competing and alternating priorities, with a constant focus on delivery
• Continually refines business acumen and establish domain / industry vertical expertise
• Performs other related duties as required

Education & Experience Required

• Bachelor's Degree in related field
• 5 years of experience with Salesforce Administration

Or an equivalent combination of education and experience

Job Knowledge & Skills

• Salesforce Certifications
• Administrator
• Advanced Administrator
• Platform App Builder
• Sales Cloud Consultant
• Service Cloud Consultant
• In-depth knowledge of Salesforce products and functionality
• Experience with:
• Customizations on the Salesforce platform with declarative tools
• Lightning Framework
• Importing and Maintaining data through Data tools (such as Dataloader)
• Providing direct user support and training
• Attention to detail and results oriented, with a strong customer focus
• Ability to work as part of a team and independently
• Problem-solving and technical communication skills
• Ability to prioritize workload to meet tight deadlines
• Salesforce Community (Experience Cloud) Development/Configuration experience (preferred)
• Salesforce Certifications (preferred)
• Sharing and Visibility Designer
• Data Architecture & Management Designer
• Application Architect

Competencies

• 
  Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change -
• Supporting Organizational Goals
• Working with Diverse Populations