Salesforce Support Specialist
Location
Westlake, TX, USA
Role
Consultant
Contract
Permanent
Salary
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Your Opportunity
At Schwab, our Product teams build and evolve groundbreaking, industry leading products and platforms. In this role you will be required to learn and execute the entire product lifecycle (requirements definition/discovery, planning, design, delivery and support) for the multiple work streams in your product or platform. The ideal candidate has a consistent track record delivering outstandingly well-designed solutions that address business needs and achieve business goals.
What you are good at
Design and execute partner engagement models and research approaches to identify crucial client, technology and business needs.- Combine deep emotional intelligence for clients, partners and customers with validated methodologies to move beyond problems to identifying critical insights that reveal critical customer needs.
- Support in the creation a compelling vision backed by thoughtful value propositions and solid business cases.
- Define success through customer, business, quality and technology KPIs and Metrics.
- Partner with business partners to understand deployment windows and assist with creation and review of training materials. Support the facilitation and training of applications/capabilities.
- Accountable for the rollout of the rep experience/capabilities and support the testing of those capabilities.
- Be accountable for support and feedback processes, content, training and tools that ensure user enablement and the future evolution of your platform/product.
- Continuously integrate feedback from metrics, clients, partners and customers into improving delivery and evolving our operating models and agile frameworks.
- Natural customer ambassador, collaborator and doer who is outgoing, spontaneous, adaptable, and imaginative
- Passionately committed to optimizing the end to end client experience
- A decision maker, and hardworking team player who is energized by brainstorming and trying new approaches
What you have
Extensive experience interacting with team manager/Directors and partners, customers, and delivery leadership- A history of being a change agent and challenging the status quo
- Successful history of partnering with key business and delivery partners
- Outstanding interpersonal skills that allow you to both tells stories, and translate complex messages into business consumable terms.
- Effective relationship builder—ability to partner cross-functionally, cross-enterprise and work successfully with various levels of the organization as well as various personality types
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.
Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.
Charles Schwab
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