Platform Administrator - Salesforce

Federal Reserve Bank of Chicago Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry in 2023. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.
We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

• Maintains system efficiency and stability, ensures the security and integrity of all systems, equipment, and data
• Performs system administration activities such as creating, modifying, and deleting users, and managing security access for Users
• Responds to Salesforce outages and other critical platform related issues
• Develops and enhances processes and technical documentation, creates back-up procedures, and executes pre and post deployment steps
• Participates and executes deployment steps with the Salesforce Release Manager during Salesforce Deployments
• Coordinates with department leadership to plan, design, and schedule the release
• Partners with the Salesforce Platform Developers to solve Salesforce configuration changes
• Manages cross-functional dependencies and adjusts schedule, priorities, and releases as appropriate

• Manages platform related problems, makes decisions, completes trade-off analysis and manages scope to ensure delivery of desired business outcomes
• Prioritize defect / bug resolution and partners with the development team to execute deployment steps
• Tracks, reports, and communicates Salesforce platform metrics, issues and status updates to Platform Manager and various levels of customers, stakeholders, and partners
• Manages Internal and External Salesforce Users

• 4+ years experience working with Salesforce CRM
• Strongly desirable to have Advanced Salesforce Administrator Certification
• Strongly desirable to have Platform App Builder Certification
• Two or more years of technical work experience
• Two or more years of experience in Salesforce (Sales and Service Cloud)
• Advanced technical understanding of platform capabilities

• Advanced understanding of technology delivery and platform management.
• Strong understanding of agile life cycle methodologies (e.g. SCRUM, Kanban, SAFe, etc.).
• Basic understanding of the Standard Salesforce Object and Configuration setup
• Strong understanding of One-on-Many or Many-to-Many Relationships between different objects of Salesforce
• Basic Knowledge in navigating through the Salesforce Setup menu
• Strong analytical and problem-solving skills
• Strong organizational skills, with the ability to prioritize and manage projects and time
• Strong Critical thinking and decision-making abilities
• Strong written and verbal communication skills
• Ability to work independently and on a team
• Build strong relationships with vendors and implementation partners

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria - A learning environment with opportunities to gain new skills and grow your career

• All Federal Reserve Bank of Chicago employees must be fully vaccinated against COVID-19, and receive a booster shot within 30 days of being eligible to do so, unless the Bank grants an accommodation based on medical condition or sincerely held religious belief.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary

Full time Regular Yes First (United States of America)