Senior Solution Engineer, Marketing Cloud - Salesforce.org

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Senior Solution Engineer, Marketing Cloud - Salesforce.org ANZ
Location: Sydney or Melbourne

Salesforce.org is the dedicated social impact team of Salesforce that delivers technology to nonprofits, educational institutions, and philanthropic organisations so they can connect with others and do more good. We believe the purpose of business should be to improve the state of the world. We provide access to powerful technology, strategic community partnerships, and impactful investments that empower change-makers to build a better world.

We are seeking outstanding candidates to join the Solution Engineering team within Salesforce.org ANZ. If you possess intellectual curiosity, great problem-solving skills and an unwavering belief that the right technology can solve any problem then you are the ideal candidate for the job.

The Salesforce.org Solutions Engineering team is at the forefront of our entire Marketing technology landscape. This collaborative team works closely with sales, solutions and cross-business teams to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack.

Prior experience with enterprise technology selling in the nonprofit/education sector, and the ability to demonstrate an understanding of the challenges and needs of the sectors are highly desirable. Excellent communication and presentation skills are a must.

Finally, the ability to take a complex technology solution, explain it in a simple and easy-to-understand way to ultimately propel organisations to achieve their mission. If you believe you have these skills, we want to talk to you.



Your responsibilities:

• As a Solutions Engineer, you will work hand-in-hand with the Sales team to introduce Salesforce Marketing & Advertising solutions to our customers. You will help prospective, existing customers and partners understand the power of Salesforce, develop creative cloud solutions and architectures to solve their business challenges, and problem-solve any potential technical roadblocks.

• Function effectively in a fast-paced high-energy market segment and successfully balance multiple projects in a team-selling environment.

• Discover and analyse individual Salesforce.org customer goals and challenges and map those back into the Salesforce solution portfolio.

• Design innovative solutions to address these challenges, conceive those solutions on the Salesforce platform and present customised story-driven demonstrations aligned with key business value and solution differentiation.

• Present Salesforce Marketing/Advertising technology platforms (including Marketing Cloud, Pardot, Datorama, Social, CDP, Ad Studio, Interaction Studio) whilst demonstrating deep familiarity with Salesforce products, technology and security - across the entire product portfolio.

• Plan and deliver Discovery Workshops with customers at all levels including business users, IT and executive leadership, tailoring your questioning and approach effectively to the audience.

• Actively enable the broader Solution Engineering team and cross-functional distribution team to more effectively position the value of the Marketing solutions within the Salesforce portfolio.

• Respond effectively to RFIs and RFPs.

• Participate in training and certifications to acquire and maintain the knowledge vital to be effective in role.

• Attain quarterly and annual objectives that you will define collaboratively with your manager.
  

Necessary Skills:

• Proven verbal, written, presentation and interpersonal communication skills.

• Ability to work as part of a team to tackle business and technical problems in varied political environments.

• Experience as a technical Solution Engineer in a cloud computing environment or equivalent experience in a customer-facing role.

• Experience in Salesforce solutions and/or Marketing Tools and Technology.

• Technical expertise in any of the following industries (digital marketing, enterprise data systems and analytics, business intelligence, web analytics, CRM, enterprise search and content management systems).

• Knowledge of latest trends in web technologies and online marketing.

• Technical skills in HTML, SQL and CSS needed, ideally deep understanding of mobile responsive web pages and emails.

• Knowledge, interest or background in the nonprofit and/or higher education market(s).

• Proven time management & prioritisation skills in a dynamic sales environment.

• B.S. Computer Science, Software Engineering, MIS, MBA, or equivalent work experience.

• LI-Y

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

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