Join us and make your mark at Envision Pharma Group as we continue to grow our business
A global leader in technology-led, medical affairs, and value communications, we are a full-service medical communications agency that partners with pharmaceutical, life science and biotech companies around the world to bring new healthcare treatments to market, ultimately making the world a healthier place.
An exciting time to join us. We are growing fast – in fact we grew by 25% in the past year and as part of our continued growth, we currently have an opportunity for a Salesforce System Administrator to join our amazing business and be part of a journey!
This position will suit a candidate with a keen interest in Information Technology and a strong desire to develop an enterprise-wide CRM solution. Working closely with the wider IT team, you will be responsible for ensuring that we are maximising efficiency and capitalising on the full features and benefits of the system based on the various user group needs. You will have excellent technical and communication skills, with the ability to interface directly with internal stakeholders and understand their needs to administer and continuously improve the system. Experience with HubSpot is a benefit. You will be expected to operate with a sense of urgency but will demonstrate patience with colleagues. This person will serve as the "go to" person for CRM users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and capture requirements for ongoing and future improvements. This is a great opportunity for an ambitious and enthusiastic IT professional to progress their career in business systems support and delivery.
Solicit feedback and proactively seek out and identify system changes and identify requirements from the business
How you will make an impact at Envision Pharma Group:
Manage system changes without interruption to the business
Continuously modify the system to increase business benefits and usability, and continually seek ways to further enhance the end-user experience and business processes
Manage all processes that impact / relate to salesforce.com
Manage new releases of SFDC and efficiently roll out new features
Lead and manage the implementation of fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions and create custom objects where necessary
Manage and prioritise the ongoing customisation and enhancement to EPG’s Salesforce environment, inclusive of workflows, functions and configurations, new reporting capabilities and ad hoc reporting requests
Provide sales and financial data to company executives
Maintain the System, Security, and Integrity
Monitor application storage usage and archive data as needed
Design user profiles and hierarchies
Develop strategy, plan and support acquisitions and the integration of CRM systems
Create and administer training to existing or new users/groups
Create, maintain and document processes in salesforce.com to help manage activities, trends, sales and leads
Work with Marketing to create processes in salesforce.com and/or HubSpot to ensure ROI is captured with lead generation and campaigns
Report dashboard creation and maintenance
Communicate regularly with business in relation to new features, enhancements, and changes to the system
Be the company SME on Salesforce.com
Do you have what we're looking for?
Thrive in a busy environment with changing priorities and goals
Skills & Expertise
Solid salesforce.com skills and a good understanding of the general concepts of Customer Relationship Management
5+ years of Salesforce Administration experience
Salesforce.com Administrator certification is required as a minimum, ideally Salesforce Platform Builder and Advanced Administrator
Bachelor’s degree preferred
In-depth knowledge of the standard capabilities, of SFDC and have successfully expanded on those capabilities using custom code (Apex, s-controls) and/or integration with external systems
Previous experience with integrating another CRM database into Salesforce (acquiring a new company and the data they have)
Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
Previous re-engineering experience updating an existing salesforce.com configuration to provide solutions for reporting, workflows, and enhanced functions
Detail oriented and self-starter with strong communication skills
Ability to work independently and as part of a team
Proven ability to utilise salesforce.com as a sales analysis tool
Team player with positive “can-do” attitude
Strong problem-solving, data and software application skills
Experience working in a global environment covering multiple regions and time zones
Responsible for planning own workload and working with autonomy, typically against a backdrop of changing priorities and/or external events
MS Office Skills (Excel, Word, PowerPoint, Project, Visio)
What’s in it for you?
Excellent career growth and mentorship
Learning and development opportunities, including our Envisionary Leadership program
Flexible working arrangements that facilitate a strong work-life balance
Competitive compensation package with annual performance and salary reviews
Medical, dental, and vision coverage from your first day
Share ownership program
An environment that promotes collaboration where employees have a voice, the space to invent, the chance to excel, and to have fun!
Together, we turn vision into reality. Our people are integral to our success and our values reflect the Envision philosophy.
IN THIS TOGETHER
The rainbow, a worldwide symbol of solidarity amidst COVID-19, signals that we’re all #InThisTogether. This reflects our philosophy at Envision Pharma Group, where our people and values are integral to our success. Our values (Trust, Client Centricity, Continuous Innovation & Improvement, Accountability, Team Spirit, People First) are the fundamental beliefs that are at the core of our culture. They guide our internal behaviours and approach, as well as our relationships with clients, suppliers, and other external stakeholders.
Interested in joining our ENVISIONary business? If you have the experience highlighted above, we would love to hear from you!
Envision Pharma Group is committed to fostering a diverse and inclusive working environment where we value and develop employees of all backgrounds and experiences. Based on our core values, we firmly believe collaboration among team members generates more incisive and deeper insights that better serve our employees, clients, and community.