Salesforce.com Business Analyst
Lexington, Kentucky, United States
How You’ll Make an Impact
The Salesforce.com Business Analyst will serve as an IT liaison to the business and is responsible for assisting with the gathering, organization, documentation, review, analysis, and evaluation of business requirements and user needs for the Salesforce.com platform and solutions. The role is responsible for managing the day-to-day execution and progress of simple and small Salesforce projects by functioning as the intermediary between the business stakeholders, IT and 3rd party vendors using a deep understanding of business processes and Salesforce technology to ensure desired business objectives and outcomes are achieved. This role collaborates with other Salesforce team members to provide key insights into the design and implementation of solutions. This role is also responsible for ensuring the efficient configuration, development and deployment of solutions occur. In the role, you would be responsible for:
Collaborating with business partners across Sales, Marketing, Operations, and the ecosystem of technology that we use and support to assist in the elicitation, definition and management of business and functional requirements into shareable, actionable, standardized formats. Drive requirements gathering, documentation, change requests, and requirements traceability for simple subject areas with clearly-defined boundaries. Translate end-to-end business processes into concise, concrete requirements.
Working closely with cross-functional stakeholders to execute and deliver small, OpEx and CapEx Salesforce projects and initiatives. Create and maintain project plans and roadmaps. Monitor and review project progress and timelines, adjusting schedules and plans as needed. Identify and resolve issues to ensure project success. Maintain and coordinate communication on status with stakeholders throughout the project. Coordinate the planning and preparation for Go-Live and post Go-Live support.
Helping guide business to improve business processes and efficiency in Salesforce. Identify potential issues and advise on solutions before they become a problem. Investigate operational needs and problems, and opportunities, contributing to the recommendation of technology-enabled improvements/redesign in automated and non-automated components of new or changed Salesforce solutions and processes. Direct what metrics should be tracked and regularly evaluated, and use that information to make actionable recommendations.
Undertaking analytical activities of end-to-end business processes and existing Salesforce solutions to deliver analysis outputs, in accordance with customer needs and conforming to established Salesforce standards. Facilitate solutions and advocate on behalf of business stakeholders to ensure that proposed solutions meet the business requirements and provide a positive user experience. Complete all process mapping. Develop, document, and maintain a thorough repository and understanding of business rules and process flows.
Mapping functional requirements to Salesforce.com features and functionality. Work with Admins, Architects and Developers to help translate functional requirements into technical design requirements. Create and document detailed designs for simple Salesforce solutions or components applying best practice methodology and agreed modelling techniques, standards, patterns and tools.
Following Corporate and IT policies and procedures. Work with IT security to align with all best practices, compliance with industry standards/applicable certifications and provide quality and efficient end-to-end solution for implementing and governing security related to profiles, permissions sets, roles, sharing settings and logic access policies.
Assisting with configuration and implementation of Salesforce projects and initiatives. Validate release information and helping coordinate deployments for the Salesforce team.
Ensuring daily operations remain stable by providing Tier 3 technical support for the Salesforce.com platform and solutions by working directly with users to identify, research, troubleshoot and resolve issues, which may require interaction with other internal IT teams, managed service provider(s) and vendors to resolve. This includes monitoring Service Now queue for assigned incidents and ensuring they are addressed per defined service level agreements.
Supporting testing cycles (UAT, regression, system) and/or Training/Training Materials.
Other duties and responsibilities as determined by from time to time in its sole discretion.
What You’ll Need
Bachelor’s Degree in Computer Science or Business Administration (or higher) in an IT related field
Top Skills' Details
1) 2+ Years IT Business Analysis Experience, requirements gathering, stakeholder interaction, backlog grooming, etc
2) 2+ Years Salesforce.com project experience w/multiple clouds - Sales and Service required and a minimum of one more e.g. Marketing, Analytics, etc...
3) Salesforce Certification - Certified salesforce admin minimum but other certifications will be accepted.
*** Want to see their trailhead/linkedin training work - are they actively learning more about the platform?
Should also have at least a basic understanding of these Salesforce technical skills:
Reports and dashboards
Sales and marketing
Must be willing to be available for evening and weekend work where escalations, projects or other management initiatives dictate
Must be authorized to work in the U.S. on direct W2.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.