Enterprise Architect CRM
Location
Framingham, MA, USA
Role
Architect
Contract
Permanent
Salary
n/a
Enterprise Architect CRM
The Enterprise Architect - CRM (EA-CRM) works with business stakeholders in Sales, Customer Service and Marketing to support the development of CRM business strategy and collaborates with all levels of management to support the successful execution of that strategy. The EA - CRM sets and maintains the holistic vison for the CRM Technology based on the business strategy and works with Solution Architects (SA) to define the activities to support architecture and technical scope to achieve the business strategy. The EA - CRM acts as a liaison between Business Stakeholders, Digital portfolio leadership and IT senior management to ensure effective alignment across the enterprise. The EA CRM collects objectives, generates solution options and provides recommendations that are applicable across the entire business. The EA working with Portfolio leadership and IT leadership drives delivery of CRM capabilities & solutions.
Responsibilities:
- Work with key Business stakeholders in Customer Support, Sales, Marketing, Customer Experience, and other cross-functional organizations to help reach enterprise architecture decisions to support business goals.
- Ensure alignment of Customer Relationship Management (CRM) strategy and planning with company’s business goals, assuming strategic responsibility for Enterprise CRM systems
- Create CRM capability models and roadmaps in support of business strategies balancing short- and long-term goals.
- Develop multiyear CRM Technology roadmaps and align capability models to technology roadmaps to realize business strategies.
- Develop current and future state Architecture.
- Ensure ecosystem interoperability, clarifying how our CRM systems relate across the enterprise.
- Identify and incubate relevant future-looking CRM technical capabilities, helping to develop them into Technology services competencies.
- Perform industry and technology research & evaluation, writing Point of view (POV) and sharing perspectives on a technology’s suitability for Bose.
- Establish standards & principles and the governance frameworks.
- Provide technical consultation, meeting with colleagues to provide technical expertise and perspective.
- Build employee knowledge and skills in CRM.
- Participate in the development of policies, standards, principles, and guidelines that direct the selection, development, implementation and use of CRM Tools and technologies within the enterprise.
- Work with Solution Architects (SAs) to ensure enterprise CRM solutions that are scalable, adaptable, and aligned with changing business needs.
- Promote concepts of shared infrastructure and applications to reduce costs and improve information flow.
- Ensure adequate risk management of IT assets through appropriate standards and security policies.
Qualifications & Education:
- 15+ years of related work experience
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
- Experience in leading architecture for enterprise systems and applications, including driving vision, strategy, and roadmap.
- Experience in developing cost-effective, highly scalable, and available secure enterprise CRM solutions on a global scale
- Comprehensive knowledge of Customer Relationship Management (CRM) capabilities including Sales, Service, Marketing, salesforce automation & Telephony Integration.
- Deep hands on experience with SAP CRM and ECC Sales and Distribution required
- Comprehensive knowledge of enterprise applications, suites, and platforms
- Experienced with application lifecycle management processes (SDLC etc)
- Experience in Financial planning, portfolio planning, business analysis and TCO models
- Knowledge of IT governance and operations
- Project/Program management experience
- Expert communication skills, written & spoken
- Ability to explain complex technical issues in a way that non-technical people may understand
- Strong analytical, critical thinking and problem-solving skills
- Excellent interpersonal and leadership skills including collaboration, facilitation, and negotiation across teams
Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.
Bose
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