Professional Business Analyst - Salesforce

• Execute declarative configuration within the Prevost Salesforce.com org as needed to deliver product solutions, including but not limited to:

• Manage Salesforce security including roles, profiles, sharing rules, permission sets and groups
• Handle all basic administrative functions including object creation, workflows, assignment rules and other routine tasks
• Build and maintain store fronts with the Salesforce Sales, Experience, Commerce Clouds
• Maintain the integrations utilizing Enosix to ensure seamless connection with backoff systems
• Preform required maintenance to ensure that product data is kept updated, via Product workspace, Dataloader or dataloader.io

• Under self-direction, provide technical & functional support for the Prevost Salesforce.com org including but not limited to:

• System modifications relative to business change and user needs
• Troubleshoot and resolution of technical application issues
• Provide direct assistance end users or through line of business teams
• Support of the transition of data to Salesforce
• Data analytics (reporting, dashboards, etc.) in support of business functions

• Develop, maintain, and constantly improve a reusable repository of tools, templates, best practices, and methodologies to manage the execution of solutions and initiatives
• Participate in Org maintenance and release processes, including Salesforce major releases and org releases
• Share experiences and knowledge to assist in the design of product solutions
• Participate in Agile processes and ceremonies

• Salesforce.com Admin (ADM201) Certified
• Advanced understanding of CRM Sales, Experience and Commerce Clouds fundamentals
• Experience in implementing and maintaining B2B Commerce solutions and store fronts
• Knowledge of Enosix capabilities for integrating with SAP
• Demonstrated ability to meet deadlines, handle simultaneous requests, and manage laterally and upwards
• Ability to research and interpret technical documentation to define the path to take
• Advanced understanding of Salesforce roles, profiles, field level security and permission sets
• Creative and analytical thinker with problem-solving skills
• Excellent computer skills in a Microsoft Windows environment.
• Effective verbal, written communication skills and relationship building skills.
• Excellent interpersonal and coaching skills.
• Ability to work with various departments and foster teamwork.
• Ability to work independently with minimal supervision.
• Demonstrate resourcefulness and initiative in dealing with daily assumptions.
• Balanced understanding of long-term and short-term perspectives.

• Minimum two years of experience as a Salesforce.com administrator supporting Commerce store fronts
• Experience in supporting Sales, Experience and Commerce Clouds implementations
• Additional three years of experience as a Salesforce user in applicable space
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of Salesforce, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Previous experience working in an agile environment
• Performs well in high-pressure, fast paced environment – both independently and as a team member
• Experience working in a matrix organization
• Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process
• Ideal candidate will be highly motivated with a strong sense of urgency

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.

We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.

In Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group. We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.