Salesforce Administrator (Temp 6 months)

**This is a temporary role for 6 months**

An exciting opportunity has emerged to join the prestigious and well-established events company, Clarion Events. We are a thriving, dynamic, and innovative global enterprise spanning various industries and sectors. At Clarion, our dedicated team lies at the core of our operations. Our values of passion, care, creativity, and trust define our approach across all our exhibitions and conferences. If these values resonate with you, we invite you to join us.

You will work closely with a team of experts possessing extensive knowledge and experience in CRM, business processes, and technology. As a Salesforce-focused professional, your primary responsibility will be to support the Salesforce application while also assisting with other critical business applications. Your collaboration with the IT team and key stakeholders will ensure the availability, optimal performance, and alignment of applications with the organization's requirements.

This role's future trajectory involves evolving into a Salesforce Administrator, equipped to support not only the HR functions but also the Finance modules.

Key Responsibilities:

• Provide primary support and training for Salesforce users and other relevant business

applications.

• Administer third-party application licenses, ensuring compliance and efficiency.
• Manage profiles, security settings, access controls, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security).
• Execute data imports, address ad hoc data requests, ensure data integrity, and manage

data manipulation tasks, collaborating with assigned tasks to contribute to Workday-related

projects.

• Support day-to-day operational tasks and maintenance to uphold the platform's effectiveness.
• Document processes, including updating user guides and videos, while identifying opportunities for process enhancements within the Service Desk.
• Collaborate with business users and management to gather requirements effectively.
• Assist developers and business users in collecting and validating test data, understanding use cases, business needs, and testing plans.
• Assist developers during semi-annual Salesforce platform releases.
• Set clear expectations for work completion and provide regular updates on open

support issues to customers.

• Regularly communicate with leadership to ensure the delivery of top-notch service within and beyond the department.

Key Skills & Knowledge:

At least one of the following:

• Prior experience with Salesforce or a similar HRIS system
• Exceptional customer service capabilities.
• Proficiency in working with data and a solid understanding of fundamental data principles and

processes.

• Strong technical and analytical skills and knowledge.
• Excellent oral and written communication skills.
• Ability to work independently and collaboratively in a team setting.
• Proficiency in devising and managing support processes.
• Adeptness in multitasking and thriving under pressure to meet deadlines.

Desirable (though not mandatory):

• Service Desk Analyst Certificate or ITIL Foundation.
• Experience within the events sector.
• ERP system experience.

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