Senior Salesforce Product Manager

Senior Salesforce Product Manager will play a pivotal role to deliver Salesforce solutions used by CTI’s North America Sales & Distribution

Senior Salesforce Product Manager will play a pivotal role to deliver Salesforce solutions used by CTI’s North America Sales & Distribution teams. This is a hands-on role that will include day-to-day product management responsibilities and strategic designing. In this role you will collaboratively work with business product development team and offshore engineering team.

Key Responsibilities:

• We are looking for someone with validated Leadership in prioritizing business requests, bringing together business requirements from business collaborators, writing user stories, and lead all aspects of end-to-end implementation and roll out plan. Work jointly with Head of CRM platform to improve the value of delivered solutions and ensure they meet collaborators’ needs.
• Be the SME on all tools within the platform.
• Translate business requirements into efficient solutions demonstrating Salesforce tried and tested practices. Act as a decision maker on daily scrum calls and sprint planning to drive effective backlog management.
• Develop documentation and training materials for the business users.
• Identify and implement Salesforce standard methodologies to enable business processes and outcomes. Partner with product managers (Customer experience, Sales Enablement) for Marketing Technology to ensure effective integration. Communicate frequently business collaborators to ensure IT updates are communicated on a consistent basis.
• Track, report and implement product launches/releases. Participate in industry groups and forums to identify outstanding solutions.

Key Required Qualifications:

• Bachelors degree or equivalent (4-years) in Computer Science, Engineering, MIS; or equivalent work experience.
• 10+ years of related experience required.
• 10+ validated experience in technology and/or software development, progressing in complexity and responsibility.
• 5+ years shown success in a fast-paced product management role for SaaS-based products.
• 5+ years in developing and implementing Salesforce CRM Solutions.
• Successful track record of delivering projects that meet business goals as well as time, budget and quality guidelines.
• You have experience working and collaborating with offshore teams. You have strong verbal and written communication skills with ability to present sophisticated information in understandable way to all levels of the organization.
• You can quickly build rapport, credibility, trust, and respect throughout the organization at all levels.
• You can work independently with little direction or direct supervision.
• Shown achievements in planning, advising and implementing sophisticated projects on time, within budget and with desired functionality.
• Validated maturity and efficiency in leadership of technical projects and teams. Experience in delivering technical solutions through both vendors, offshore and onshore, and employee resources.
• Experience with setting technology strategy in alignment with business priorities.

Preferred Qualifications:

• Shown achievements in planning, advising and implementing sophisticated projects on time, within budget and with desired functionality.
• Validated maturity and efficiency in leadership of technical projects and teams. Experience in delivering technical solutions through both vendors, offshore and onshore, and employee resources.
• Highly effective communication skills that includes the ability to deliver technical information to non-technical audiences.
• Confirmed leader with vision and innovation in using technology to move the business forward.
• Strong communication skills to engage team, facilitate discussions, mentor team members, resolve conflict and mitigate business impediments. Impacting successful product delivery.

About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Full time

Exempt

Technology

TECH Technology