Salesforce Business Analyst - LATAM

fusionSpan is a fast-growing multinational information technology services company based in USA. We are currently expanding our presence in Latin America. We are seeking talented Salesforce Business Analysts in El Salvador, Costa Rica or Mexico.
Responsibilities:

• Research, design, implement and manage Salesforce CRM
• Develop quality assurance procedures
• Maintain and upgrading existing systems
• Work closely with other developers, UX designers, business and systems analysts to support Saleforce.com CRM
• Perform requirements gathering, analysis, and documentation,
• Develop solution documents, requirement documents, discovery documents for internal and external review,
• Work on multiple projects and competing priorities simultaneously,
• Provide quality assurance and user acceptance testing support as required,
• Execute all project work in following Agile methodology,
• Coordinate and communicate with an international team of project resources,
• Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams,
• Develop spreadsheets, diagrams, and process maps to document requirements,
• Manage task and work tickets, including description and acceptance criteria,
• Maintain project methodologies and procedures for projects, platforms, features, teams, divisions, and relevant company-wide processes,
• Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology,
• Gather and document data requirements and coordinate with data analysts for any data needs,
• Work in tandem with project managers and development teams to ensure on-time, on-budget work products.
• Support the project team in identifying training needs for team members as well as clients
• Collaborate with subject matter experts to review requirements and provide a level of effort,

Required Qualification

• Salesforce certified
• Bachelor’s Degree in Business, IT or a related field
• Oral and written English communication skills
• High level of business acumen, including creative problem-solving abilities
• Able to multitask and prioritize multiple projects/clients and deadlines
• Ability to adapt to a changing environment

Preferred Qualifications:

• Experience working in the non-profit or association industry
• Salesforce implementation or administration experience
• Experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non-profit organizations
• Experience in AMS or CRM such as NetForum, Personify, Aptify, Impexium, MS Dynamics, etc.
• Finance and accounting or implementation of technology platforms for these
• Business training, particularly related to associations or nonprofits
• Experience providing quality assurance and/or acceptance testing as a client, vendor, or user is strongly preferred

What We Offer:

• Health Insurance Contributions
• Pension contribution
• 15 days of paid vacation
• Needed Equipment
• 13 paid federal holidays
• Business casual dress code
• Remote work opportunities

This is a position that will allow you to grow your career in a high-growth US-based company. Needs good English communication skills. The position is 100% remote.

fusionSpan is a fast-paced, high-energy firm with a highly motivated staff. This job will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priority.
Culture of Caring
We aim to foster a culture of caring. Caring for our clients but also each other. As a company we focus on working on interesting technologies and helping our non-profit clients provide the best experience for their members. But we also want to make sure that our team experiences personal growth in their careers.
FusionSpan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Type: Full-time