HCS Application Systems Analyst Sr - Salesforce Administrator – Marketing Cloud

1634 days ago

Location
Morrisville, NC, USA
Role
Administrator
Contract
Permanent
Salary
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Description

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).

Driving the innovative use of Salesforce (Marketing Cloud) as a productivity tool and business platform working cross-functionally with other ISD departments as well as other UNC Health departments to identify new use cases.
Partner with stakeholder leaders to create effective Salesforce solutions along with technical and functional support to users of Salesforce.
Integrate Salesforce with other applications, as well as test and maintain those integrations.
Providing support to Salesforce users in all groups to resolve issues with Salesforce and related applications.
Interfacing with end users to understand feature requirements
Perform day-to-day administration, configuration, and troubleshooting of our Salesforce environment (CRM – Marketing Cloud).
Create and manage users; maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security).
Create, modify, and update Reports, Dashboards, objects, fields, etc. for all business stakeholders.
Log and track system problems from identification through resolution.
Reform, upgrade, and complete system maintenance.
Manage process builders, flows, and workflow rules.
Maintain a clean Salesforce database.
Creating documentation, maintaining standardization and looking for ways to continuously improve processes & procedures.

Other information:
Education Requirements:

Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).

Licensure/Certification Requirements:

No licensure or certification required.

Professional Experience Requirements:

If a Bachelor's degree: Four (4) years of direct experience.
If an Associate's degree: Eight (8) years of direct experience.
If a High School diploma or GED: Twelve (12) years of direct experience.

Knowledge/Skills/and Abilities Requirements:

Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: IT Business and Revenue Cycle

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes