Customer Service Representative /Call Center (SALESFORCE Experience)

ob Description: 100% onsite at 100 results way Marlborough - shift Mon-Fri 8-5
Top 3 skills - salesforce/service max case experience, call center experience, heavier on emails, typing skills, experience with Microsoft office applications
Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. (3-5 years of experience) Call Center Representative I acts as the primary contact between the customer and Service Support. Responsible for placing/ answering telephone call inquiries and promoting an organization's products and services.
Required Qualifications: Associate's degree or high school diploma/GED and 0-2 years of experience
Prior demonstrated experience working in a Customer service role.
Has knowledge of commonly-used concepts practices and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Demonstrated analytical thinking/problem solving ability
Ability to think clearly and quickly and empathize in high-pressure situations
Tenacity & creativity in handling customer issues

Job Type: Contract

Pay: $21.00 - $22.00 per hour

Expected hours: 40 per week

Experience:

• salesforce/service max case: 2 years (Required)
• Customer service: 2 years (Required)
• emails, typing skills, experience with Microsoft office: 2 years (Required)
• t customer inquiries.: 1 year (Preferred)

Work Location: In person