Salesforce Administrator/Business Analyst

1677 days ago

Location
Irvine, CA, USA
Role
Business Analyst
Contract
Permanent
Salary
--

Job details

Job Type

Full-time

Number of hires for this role

Qualifications

Technical support: 1 year (Preferred)
Product demos: 1 year (Preferred)
Salesforce: 1 year (Preferred)

Full Job Description

Job Summary

Join the leading accounts receivable automation company in the payments space and be a part of a growing team. This is an exciting opportunity for a seasoned Salesforce Administrator/Business Analyst to support businesses in syncing incoming payments Salesforce and other software systems.

Century Business Solutions provides the #1 integrated payment platform for small businesses, and has been recognized as the 23rd fastest-growing company in Orange County by the Orange County Business Journal, a top 10 software solution by GetApp, and featured in Forbes, Entrepreneur, Huffington Post, and AMC.

Job Duties:

Assist the sales team by engaging potential customers while presenting software demonstrations.
Track all communications in Salesforce CRM system and other systems to ensure visibility.
Responsible for implementing Salesforce payment integration and other software solutions.
Troubleshoot issues appropriately to ensure timely resolution.
Utilize and update team documentation and training guides to assist team members.
Train our customers on our solutions and provide ongoing support to them.
Manage support cases assigned in queue and listen to customer issues and identify ways to resolve the issues, while keeping the customer informed regularly.
Follow up with customers and assist them with completing surveys and providing feedback.
Collaborate with other departments internally to ensure appropriate responsiveness.

Qualifications

Technical knowledge and understanding of performance related to Salesforce required
Experience implementing and maintaining Salesforce required
Prior experience providing training and/or demonstrating products or software required
Ability to maintain a positive attitude and build rapport and relationships with customers.
Willingness to put in the time needed to complete assigned tasks, including multi-tasking.
Self-starter with the ability to ask questions, learn quickly and work independently.
Strong proficiency in Microsoft Excel, Word, Outlook, and other computer-based programs.
Flexibility and ability to thrive in a rapidly changing environment.
Must have strong communication skills and enthusiastically present solutions to customers and to work with a range of different personalities.
Need to demonstrate exemplary written and verbal communication skills.

Benefits:

Comprehensive benefits package, including medical, dental, vision and life insurance.
Complimentary fitness center access at our office building, with free weights and cardio equipment.
On-site dry cleaners and car wash/detail services available, as well as phenomenal office views.
401K complete with company match.
Paid sick and PTO days.

The right candidate will be rewarded with opportunities for increased earning potential, career advancement and professional growth. This is an opportunity to join a proven company breaking through to the next level.

Job Type: Full-time

Benefits: