Business Systems Analyst (Salesforce)

363 days ago

Location
Edmonton, Alberta, Canada
Role
Business Analyst
Contract
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Salary
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YMCA of Northern Alberta is looking for a Business Systems Analyst specializing in Salesforce to provide support, management and optimization of our Salesforce CRM and related applications. You will work closely with internal stakeholders in YMCA Child Care, Health, Fitness & Aquatics, Community Programs, and Association Services departments to understand business requirements, configure, administrate and customize Salesforce, and ensure the system’s overall effectiveness. This role requires a deep understanding of Salesforce best practices, excellent analytical skills, and the ability to communicate effectively with technical and non-technical stakeholders. Your knowledge and skillsets will ensure that community members have the access to the life enhancing programs and services that they have come to expect from the Y.

The YMCA of Northern Alberta strives to integrate our values of diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve.

Our Culture

Our mission and core values are brought to life by our culture at the Y. We strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming.
We are open to all. We are a place where you can belong.

We are genuine.
We value you and embrace your individuality.

We are hopeful.
We believe in you and your potential to become a catalyst in the world.

We are nurturing.
We support you in your journey to develop your full potential.

We are determined.
Above all else, we are on a constant quest to make our community stronger, if you want to join us- apply today!

Essential Functions

Salesforce Configuration and Customization:

Collaborate with internal departments to continuously assess business requirements to identify opportunities for system enhancement, optimization and automation to enhance productivity and efficiency
Configure and customize Salesforce objects, fields, page layouts, record types, workflows, validation rules and other platform features to meet business requirements
Support the development and management of custom reports, dashboards and analytics
Lead Salesforce-related projects from inception to completion, ensuring timely delivery and alignment with business objectives. Coordinate with cross-functional teams to ensure seamless integration and functionality.

Salesforce Administration & Support:

Support and manage day-to-day operations of the Salesforce platform and related applications including user management, security settings, data integrity and system maintenance.
Provide training and support to Salesforce users, ensuring they have the necessary skills and knowledge to effectively use the platform.
Create and maintain user documentation and training materials.
Perform regular system audits and prepare for Salesforce upgrades.
Oversee data imports, exports, and data quality initiatives to ensure the accuracy and completeness of Salesforce data.
Assist with administrative tasks, functions and duties as required

What You'll Need for This Job

Demonstrated experience in identifying, developing, and managing process and/or service enhancements as well as working knowledge and familiarity with principles of performance and financial reporting, management and continuous improvement.
Strong understanding of Salesforce best practices, functionality, and configuration.
Strong ability to work with data: understanding of data structures and data modeling, data analysis and mining business insights to support performance improvement.
Previous experience with enterprise system configuration and data management in Salesforce would distinguish a candidate
Effective technical writing & verbal communication skills with a strong attention to detail
Minimum 2+ year(s) of system administration or combination of both education and experience
Certificate, Diploma or Degree in Administration, Information Systems or related field is an asset
Intermediate to Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint), Microsoft Power Automate and Salesforce

What the Y Brings to you

A meaningful career with opportunities to grow while building your community
Membership to our health, fitness & aquatics facilities along
Comprehensive career training provided that will help you gain versatile skills and build your working credentials by obtaining Coaching and training certifications provided through internal Y training
Welcoming and fun work culture that promotes healthy friendships, team and relationship-building.
Ongoing career opportunities within the Y

Disclaimer

We appreciate your interest in YMCA of Northern Alberta. However, only those applicants selected for interviews will be contacted. YMCA of Northern Alberta is an equal opportunity employer that is committed to providing employment opportunities to all individuals. Only those candidates permissible to work in Canada are applicable to this position.